Customer Service Administrative Assistant

Felecia Myers

**** ******** ***** ******* ** ****6 770-***-****

*************@*****.***

OBJECTIVE:

Well-equipped Administrative Assistant with over ten years of

experience.

• Multi-tasked and analytical problem solver

• Established customer service skills

• Proven record of accomplishment in managing a small team or

working in a larger environment

• 10 years of medical terminology

• Strong organizational and interpersonal skills

• Excellent oral and written communication skills

• United States Army Veteran

• In Pursuit of Bachelor’s Degree

• First Aid and CPR Certified

COMPUTER SKILLS:

MS Word Access

• •

Power Point Publisher

• •

Excel, to include V-Look 10 key (0ver 10,000 KSH)

• •

Ups & Pivot Tables Typing Speed 60 wpm

•

Lotus Notes

•

Outlook

•

PROFESSIONAL EXPERIENCE:

ADP

08/2014 –Present

•Entering raw data on the Talent Portal

• Ensure timely and accurate expense report and staffing request

processing.

• Identify incomplete requests and obtain missing information.

• Communicate with client and consultant while tracking with

appropriate documentation.

• Analyze, identify and reconcile incoming work ensuring accuracy

and completeness of data.

• Research and resolve outstanding issues

• Consistently provide a high level of Customer Service while

communicating and coordinating with internal/external business units

to assist in issue resolution.

• Achieve service level goals

• Participate in audit activities and cyclical events as required

• Strictly follow procedures and workflows.

• Perform other duties and/or special projects as assigned.

HealthPort

10/13 – 8/2014

HRS Analyst

● Interact with medical facilities and Provider’s offices to collect

medical record documentations on behalf of health

Insurance companies, legal offices and other entities

● Ensure sites receive necessary documentation to complete

reviews

● Update Company Data Base

● Maintain site ownership, ensuring all charts assigned are

resolved by project completion

● Serve as a liaison for Insurance Companies for Medical Record

Chart Reviews

● Schedule appointments

● Perform Medical Record Audits

● Research and resolve complaints to ensure customer retention

and satisfaction

● Maintain HRS Call Center voice mailbox and emails

● Assign Field Reviewers for appropriate sites for Medical

Record Audits

● Identify problem areas and work on strategies that will improve

the HRS Call Center Department

● Work with management to attain departmental goals

● Maintain HIPPA Protocol at all times

Aetna Insurance

05/14 – 09/14

Underwriting Analyst

• Rated groups per Aetna Rating System

• Performed Underwriting for Small Business Groups

• Updated Renewals, Plan Changes, and New Business groups in

Aetna’s system

• Ran quotes for the Underwriting Team for groups to be installed

• Emailed Brokers and Agents Rates and requested Group information

Aerotek, Inc

02/2012 – 12/2012

Administrative Assistant

• Notified company of visitor arrival

• Maintained security and telecommunications system and

monitored log in book

• Created memos, spreadsheets and binders for clients

• Maintained supplies inventory by checking stock and determined

inventory level

Verified receipt of supplies

•

• Arranged for conference room meetings

• Scheduled appointments

• Issued visitor badges

• Received HOA fees

• Date stamped and distributed incoming mail

• Completed Commercial Invoices for international shipments

TRC Staffing

04/2010 –01/2012

Data Entry

• Entered customer information and registration information in

Excel spreadsheet

• Created spreadsheet

• Worked independently on incoming mail and forms

• Updated shipments and entered into company’s database

VA Medical Center/Infection Control

05/2008 – 02/2009

Program Support Coordinator

• Transcribed minutes for the Infection Control Committee, Sharps

& Safety Committee, Pandemic Influenza Committee, and

Periodic Performance Review Committee

• Scheduled and attended meetings and arranged for meetings in

conference rooms

• Collected IPEC data

• Maintained calendars for IC Manager and IC Nurse

• Entered demographics and insurance information into computer

• Prepared educational presentations for infection control training

• Protected the Company and all Company information against

unauthorized disclosure, eavesdropping and legal exposure.

• Reviewed expense reports and invoices for completeness and

accuracy according to Company policies.

Medquist IP Corporation

07/2007-01/2008

Administrative Assistant

• Oversaw day to day monitoring and management of Customer

Support Service workflow as it related to real-time allocation of

transcription, editing, quality assurance and quality control

resources for accounts at a national level

• Assisted in the effort, on behalf of Operations, to automate

national, staged, real-time view with alert monitoring of

Transcription workflow within MedQuist’s transcription and

workflow management platform, DocQment Enterprise Platform

(DEP)

• When required, liaised with Development and IT during

specifications documentation, design, testing and Implementation

of the solution

• Ensured all transcription jobs for all accounts were efficiently

flowing through the DEP backlog and unassigned transcription

was kept within an acceptable threshold

• Analyzed all requested changes to MT profiles and implemented

approved changes within established guidelines

• Performed all necessary functions and prepared all necessary

management reports, spreadsheets, and tables and prepare daily,

weekly, monthly reports as needed

United Health Care of GA

03/2004-07/2007

Small Business Coordinator

• Identified, classified, maintained, and protected files,

documentation and sensitive Information consistent with record

handling and retention requirements.

• Provided coverage to Sales and Marketing telephone queue

• Assisted brokers and direct callers with status of proposals,

proposal procedures, and general product and case submission

questions

• Ordered and maintained appropriate marketing materials,

complete packing, weighing, labeling and shipping of materials

• Documented meaningful daily activities in Rosetta

• Printed and sorted quotes, produced fax, and mailed renewal

letters to brokers

• Verified validity of licensed of agents through use of Georgia

DOI website, maintained filing system

• Prepared new cases for underwriting by checking for missing

information

• Ran rates for Account Executives and processed in a timely

manner

Emory Eastside Medical Center

06/2004 - 08/2004

Respiratory Therapy Intern

• Contacted Pharmacy and ordered meds for respiratory stricken

patients

• Administered medications to patients in respiratory distress

• Educated each patient about respiratory disease

• Entered pulse ox and patients conditions into system

• Worked also in Emergency room and provided necessary oxygen

to patients in respiratory distress

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