Customer Service Representative

THELMA GALVAN SURIEL

nd

**** ** ** **., *****, FL 33147 ● 786-***-**** ● **************@*****.***

OBJECTIVE

Seeking a dynamic position with an established corporation where I can utilize and further develop my skills.

EDUCATION AND CERTIFICATION

• Miami Dade College, Miami, Florida May 2010 – February 2011

o Certified Math & Business Teacher (4.0 GPA)

• SER/IBM Institute, Miami, Florida April 1998 – August 1998

o Data Entry Certificate in MS Office 2000

• Autonomous University of Santo Domingo (UASD), Dominican Republic January 1977 – January 1984

o Bachelor of Arts in Economics (Cum Laude)

SUMMARY OF QUALIFICATIONS

• Technology: Proficient with accounting programs such as ACPACC, Traverse and QuickBooks; Experienced with MS

Office: Excel, Access, Power Point

• Experience: Junior Accountant, data entry, trainer, general office procedures, management, tutor

• Fluent in English and Spanish

CAREER HISTORY

Royal Tobacco, Miami, Florida April 2013 to Present

Office Administrator

• Process invoices and payments through QuickBooks

• Manage client’s accounts and serve as customer service representative

• Maintained and managed warehouse inventory

• Organized IRS tax reports

Leonia Enterprises, Miami, Florida July 2008 – January 2009

Junior Accountant and Customer Service Representative

• Organized and streamlined new company’s office procedures, including accounting and filing system

• Processed invoices and payments in Traverse

• Maintained clients’ data base and provided customer service support

General Tobacco, Miami, Florida June 2004 – June 2008

Florida Sales Manager’s Assistant and Junior Accountant

• Responsible for deposits and entries in Accounts Receivable

• Maintained and managed warehouse inventory

• Prepared daily and monthly sales reports

• Designed and maintained clients’ data base and dealt with sales force as a company representative

Big Land Bakery, Miami, Florida October 2004 – June 2005

Office Clerk

• Revamped filing system, processed payments, and managed supplies

• Managed clients’ accounts and served as customer service representative

Pueblo International, San Juan, Puerto Rico April 1993 – December 1997

Payroll Clerk and Cashier:

• Trained new employees

• Designed procedures to guide groups through the facility and host special guests

• Ran and updated payroll system on a weekly basis

American Life and General Ins. Company, Santo Domingo, DR June 1977 – March 1991

Payroll Analyst and Accident Department Clerk March 1989 – March 1991

• Created department’s Procedures Manual

• Prepared biweekly payroll and served as a customer service representative and clerk

• Reviewed claiming processes, policies, and checks

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