Customer Service Sales

EMRAN HABIL

***-** ***** **. ***** Richmond Hill, N.Y. 11419 646-***-****

***.*****@*****.***

EDUCATION

York College, City University of New York, Jamaica, NY

Bachelors of Science, Business Administration, May 2014

New York City College of Technology, City University of New York, New York,

NY

Associate of Applied Science, Microcomputer Business Systems, December 2011

EXPERIENCE

Self-Employed, Queens, NY

Day Trader - March 2012 to Present

. Managed investment portfolio by using strategic and tactical

information to make informed trades

. Conduct market research and due diligence on target companies for

investment decisions

. Analyze daily news reports and metrics to identify trends and

relationships between financial outcomes and market actions to raise

profitability by sorting through risks and investment opportunities

Cablevision Systems, Jericho, NY

Level 2 technical Support Representative - December 2011 to February 2012

. Led a high volume call center environment, which required multi-

tasking, prioritization, and task management skills

. Audited several daily group reports to ensure escalated help desk

incident tickets were closed out

. Provided telephonic and remote technical support to executive level

clients and individual subscribers of Optimum Online products

. Analyzed and evaluated customer accounts for opportunities to up-sell

them on new products and services.

. Successfully guided customers through troubleshooting procedures to

identify and resolve end user issues using multiple diagnostics

software, simultaneously documenting each call

LA Fitness, New Hyde Park, NY

Certified Personal Trainer - September 2010 to October 2011

. Coordinated staff training and development sessions to educate staff on

new products and ensure safety of clients

. Effectively monitored gym floor to ensure compliance with company

policies

. Motivated, educated and assisted clients in achieving their personal

fitness goals

. Enhanced customer service by providing custom fitness tools as well as

general nutrition and supplementation information

. Planned individual client training programs in order to increase

productivity and efficiency

. Participated in marketing campaigns and promotions to increase personal

training and membership sales.

J.P. Morgan Chase, Glendale, NY

Personal Banker - July 2007 to July 2008

. Opened and serviced personal and business accounts for customers in a

team environment

. Informed customers on Chase's personal investment vehicles and other

products and services such as credit cards, auto and personal loans,

home equity lines of credit, and online banking

. Verified accuracy of documents provided and worked closely with loan

underwriters and bank executives to process client financial services

applications

. Performed analysis of customer account information in order to identify

current and potential problems and proposed solutions for them

. Generated leads for potential sales of banking products through

promotions and offers

. Conducted daily follow ups with customers

. Adhered to banking standard operating policies and procedures

CERTIFICATIONS

. Series 6 - Investment Company Products/Variable Contracts Limited

Representative, Financial Industry Regulatory Authority (FINRA), 2007,

N.Y.

. Series 63 - Uniform Securities Agent State Law Examination, North

American Securities Administrators Association (NASAA), 2007, N.Y.

. ISSA Certified - Personal Trainer, 2010, N.Y.

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