Manager Management

Steven Reilly

**** ********

Tel: (***) ***-

*472

Island Park, NY 11558

***********@*****.*** Cell: 516-***-****

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Data Center Manager * Infrastructure Support Manager * Integration Support

Manager

Leadership * Service Management * IT Operations * Globalization *

Continuity of Business

Strategic Planning * Project Management * Process Improvement * Automation

*Compliance Monitoring Configurations * Cost control

Accomplished and skilled IT Manager with proven ability to successfully run

day to day operations and drive team projects to achieve strategic business

initiatives. Build-out, consolidate, and migrate Command Centers. Analyze

and perform relocations of workload services. A leader in managing teams on

the Enterprise and Distributed Operations platforms, supporting teams for

system's monitoring products and integration of services. Implemented

improvement processes for incident management in large shared services

global corporation. Proficient in adapting to new monitoring models,

configurations, and automation for cost savings initiatives to gain

efficiencies in daily processes.

PROFESSIONAL EXPERIENCE

Citigroup, Melville, NY

Integration Support Group Manager Global Services

08/12 - 04/14

. Integrated operational processes and service workload. Liaison to

support and business partners.

. Managed projects for the consolidation of domestic & regional Command

Center migrations.

. Collaborated with engineering teams to build Best Practice Operating

monitoring models.

. Manager of technical team with project leads for infrastructure,

software, application and automation initiatives.

. Reduced operating costs through software, hardware right sizing, and

consolidations to strategic toolsets.

Citigroup, Weehawken, NJ

Infrastructure Group Manager, Global Command Center

06/08 - 08/12

. Managed a 24/7 operations team on mainframe and distributed platforms

for batch scheduling, systems management monitoring, web host

application, network and shared services monitoring.

. First level support for infrastructure, application, database and

business monitoring.

. Facilitated outages to resolution for both regional and domestic

incidents and problems affecting business partners. Identified root

cause and fixes.

. Maintained change control schedules and conflict analysis of workload

and environmental impacts.

. Tested COB procedures and updated technical process documents in

support of compliance and audit review.

. Provided metric and senior Manager reports for weekly and monthly

reviews of efficiencies.

. Accountable for service level agreements, turnover communication and

hand-off processes.

. Worked with various platform and support technical teams for strategic

planning supporting the business.

. Assisted Area Manager in training and development of staff in new

process and technologies.

. Gained efficiencies through automation of manual processes.

. Provided semi-annual input as well as feedback on employee and

collegial reviews.

Citigroup, New York, NY

Manager Product Support and Automation

06/04 -06/08

for System and Network Monitoring

. Lead team that configured, deployed, and maintained a Tivoli Systems

Monitoring platform with over 70,000 monitored hosts for Citigroup,

NA.

. Created, implemented and distributed configurations of monitoring

profiles for client's business best practices.

. Responsible for problem management and change control.

. Supervised projects related to infrastructure and monitoring changes.

. Liaison to engineering teams for roadmap monitoring product

development.

. Developed initiatives for automation of process.

. Lead migrations from legacy products to strategic products.

. Provided user documentation and control manuals.

. Performed project hand-off reviews for acceptance or rejection of UAT

testing.

. Created product specific metrics for input to manager reports.

. Assisted in COB platform tests and execution.

Citigroup, New York, NY

Manager of QIP Operations

10/03 - 06/04

. Managed team responsible for IP network management for DNS/DHCP global

networks.

. Maintained the IP network infrastructure for Citigroup.

. Responsible for change control on the product infrastructure.

. Managed the team of analysts responsible for IP and subnet network

addressing changes.

Salomon Brothers INC., New York, NY

Distributed & Mainframe Operations Manager

06/92 - 10/03

. Built the operations room and developed the team for monitoring and

running the Distributed Operations.

. Facilitated all alert escalations for systems and network trading

floor critical problems.

. Provided first level support for remote access and Blackberry wireless

support.

. Maintained developer access to production environment.

. Responsible for monitoring 80,000 plus batch application jobs and

8,500 business servers.

. Configured and monitored web applications for port and URL monitoring.

. Responsible for IBM mainframe operational procedures.

. Monitored VTAM networks, CICS, IMS and DB2 sub systems.

. Developed and coached staff to run batch applications and DB programs.

SKILLS

. Operating Systems -UNIX, LINUX, AIX, OS/400, MS Windows NT, 2000, XP,

Vista, MVS

. Microsoft Office Suite - Word, Excel, Power Point and Share Point

. Problem Management - ServiceNow, GPMS, Virtual Tech, EMS

. Scheduling Tools - Autosys, CA-7, Maestro

. Monitoring Tools - Tivoli, TBSM, Netcool, Sitescope, Patrol, Omegamon,

ICE, EG console, MOM, SCOM, BSM

. Reporting - Cognos 8, Solar

EDUCATION

. ITIL V3 Foundations & OSA (Operational Support and Analysis)

. Grumman Data Institute, Woodbury, NY - Computer Operations Certificate

. Nassau Community College, Uniondale, NY

Contact this candidate