Engineer Quality Assurance

Xavier R. McGuire

EXECUTIVE PROFILE

■ Advance expertise in documenting policies and procedures and Visio maps

■ Ability to research, synthesize, organize, document and deliver information in a professional

manner

■ Capable of working independently with little or no supervision to meet or exceed goals,

timelines and metrics

PROFESSIONAL EXPERIENCE

Novartis, Ft. Worth, TX

7/13 Present

Technical Writer/SharePoint Owner(Contract)

■ Develop documentation around the training, installation, troubleshooting, support and use of

various IT software and supporting applications.

■ Translate user concepts and requests into functional site designs for a wiki style Sharepoint and

Spectrum pages.

■ Consult with SME’s and department heads to create and revise global communication for

Europe, China, US and Asia.

■ Create, assimilate, and convey technical material in a concise and effective manner

■ Analyze business and user needs, document requirements and design documentation intended

for business and IT audiences

■ Edit existing content on intranet and lead the development process through various content

creation and review cycles.

Colonial Mortgage, Ft. Worth, TX

3/13 5/13

Business Process Engineer (Contract)

■ Collaborate with Management team and staff to identify IT needs and implement solutions to

achieve performance outcomes

■ Serve as information consultant within and across departments for loss mitigation and loan

origination

■ Enhance the development, maintenance, and analytics of business unit dashboards

■ Create, design, and format IT specifications including descriptive text, process flows to illustrate

system changes for development

Nationstar Mortgage, Lewisville, TX

8/11 – 3/13

Senior Technical Writer (Contract)

Create procedures and Visio maps for Archer, TMO, LSAMS, Remedy, Fortracs and Equator

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for origination and servicing

Confer with SME’s, vendors, executives, or publishers to standardize technical specifications

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and to determine subject material to be developed for publication on SharePoint for Quality

Control, Servicing, Fannie Mae and Freddie Mac

Lead, develop, maintain and document the Archer implementation

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Manage over 300 policies and procedures simultaneously while tracking the daily status of each

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document in regards to completion

Develop technical documentation and maps to support new network product development

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Liaise with the Project Management for all Archer development initiatives

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Wells Fargo, Addison, TX

5/11 – 8/11

Senior Technical Writer (Contract)

■ Serve as chief and only technical writer for Client Services and Quality Assurance for Wells

Fargo Addison site

■ Knowledge of core Information Security concepts related to Governance, Risk & compliance

■ Audit attorney firms to ensure compliance for OCC mandates and remediation

■ Create and design all policies and procedures for Loss Control Vendor Management,

Remediation, On Boarding, SharePoint, Termination, Attorney Referral, Legal Process, and

System of Records to meet OCC mandates while adhering to strict deadlines

■ Create source documents, process work flows and templates

■ Develop user friendly documentation in MS Word, Excel, Visio and PowerPoint

■ Develop job aids and training materials in conjunction with the core banking platform project

and all related applications

MetLife Home Loans, Dallas, TX

10/10 03/11

Senior Technical Writer (Contract)

■ Design and develop policies, procedures, process mapping, and work instructions by reading

and analyzing documents and business requirements for underwriting

■ Collaborate with subject matter experts to complete policies and procedures

■ Independently and simultaneously manage multiple documents, through SME, legal, and

compliance review, while adhering to strict deadlines

■ Establish ongoing processes for development and deployment of best practices

Bank of America, Dallas TX

12/10 03/11

MHA Loan Servicer (Contract)

■ Service loss mitigation, loan modification, and loan processing

■ Take inbound and outbound calls to customers to provide status of modification

■ Exhibit intermediate decision making skills to analyze a situation and make sound decision

■ Prioritization skills to manage time effectively prioritizing various tasks and responsibilities while

keeping the underwriter abreast

Aasent Mortgage, Atlanta, GA

1/05 12/09

Business Process Engineer

■ Planned, organized, analyzed, and interpreted technical specifications to determine appropriate

content for mortgage documentation to include application, processing, underwriting, origination

and closing

■ Documented user friendly, original documentation and Visio process maps for updates and

modifications to ensure mortgage loans remained in compliance with state specific laws and

guidelines

■ Ensured strict compliance with standards and templates in relation to the writing of technical

documentation

■ Confirmed subject knowledge through feedback of cross functional sources and partnering with

subject matter experts

EDUCATION

GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, GA

Bachelor of Arts in Business Management Certificates of Marketing & Finance

ADDITIONAL SKILLS

Curriculum Design and Development

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Project Management

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ADDIE Model

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Adult Learning Theories

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Change Control Management

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COMPUTER SKILLS

Microsoft Office

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Archer

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SnagIt

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SharePoint

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Lotus Notes

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Visio

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Task Map

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Framemaker

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Contact this candidate