Customer Service Human Resources

Hello,

My name is Samantha Cavallin and I am interested in a position as Human

Resources Generalist or any Human Resources/Administration position that

may become available at your company. I became knowledgeable about jobs at

your company through Simplyhired.ca

As a Human Resources Intern with fantastic organizational skills, I am

eager to contribute my abilities, knowledge and experience to your company.

As an enthusiastic professional, I am able to quickly become familiar with

computers and computer programs. I also have immense customer service

skills, with five years experience and 10 years experience with Microsoft.

Please find enclosed my resume. Feel free to call me at 905-***-**** to

arrange a time to meet and discuss my qualifications. I look forward to

hearing from you.

Sincerely,

Samantha Cavallin

Samantha L. Cavallin

64 Cornerstone Dr. Stoney Creek, ON L8J0A9 (Willing to relocate)

(C) 905-***-**** (E) *.********@****.** (LinkedIn) Samantha Cavallin

Highlights of Qualifications

. Post grad certificate in Human Resources Management

. Bachelor of Arts (2013) from Brock University

. Proficient in Microsoft office (Word, Excel, PowerPoint)

. Four years of Customer Service experience

. Writing National Knowledge Exam (NKE) in June 2015 to become a

Certified Human Resources Professional (CHRP)

. Completed Requirements towards Health and Safety Certification Level 1

Work Experience

Human Resources Intern (Internship) (Part-time) May 2014-Current

IMT Corporation (PC Forge)

. Develop and maintain HR Compliance knowledge

. Pursue an attitude of learning and development

. HR Administration

. Assist in conducting recruitment efforts (screening and in-person

interviews)

Sales Associate (Part-time) October 2011-Current

Winners (TJX Companies), St. Catharines, ON

. Chosen to help in the grand opening of a new TJX Winners location

. Greeted customers and determined their needs and wants

. Prepared for customer inquiries by studying products, services, and

customer service processes.

. Receive payment by cash, debit or credit

. Issue refunds, receipts, credits or change due to customers

Discounter (Summer Student Internship)

Ford Motor Credit Canada, Oakville, ON (Full-time) May 2010-August

2010

May 2011-August 2011

. Review finance contracts to ensure legal compliance

. Accurately escalate contract discrepancies and monitor for timely

resolution

. Verify insurance coverage on customers as needed, prior to funding

. Ensure contract imaging requirements are complied with

. Verify all required file documents are received

. Contact dealers to review contracts requiring follow up

. Provide outstanding customer service through proper phone etiquette

and professional ?communication with customers and dealers

. Perform daily responsibilities to ensure high levels of dealer and

customer satisfaction

. Adhere to all applicable funding policies, procedures and guidelines

required for compliance ?purposes

Sales Associate

HomeSense (TJX Companies) Ancaster, ON (Part-time) October 2007-August

2009

. Greeted customers and determined their needs and wants

. Provided advice to clients regarding particular products or services

. Prepared for customer inquiries by studying products, services, and

customer service processes

. Receive payment by cash, debit or credit

. Issue refunds, receipts, credits or change due to customers

Education

Post-graduate certificate in Human Resources Management

Niagara College Canada - Niagara-on-the-lake, Ontario January 2014 -

August 2014

Bachelor of Arts - General Studies (Faculty of Social Sciences)

Brock University - St. Catharines, Ontario September 2009-

April 2013

Projects:

Training and Development: Collaborated with the Mulheres Mills, a Brazilian

non-for profit organization and created training manuals and plans that are

now implemented in their training program.

Recruitment: Reviewed and created unique job descriptions, analyzed the

screening process and formulated interview questions.

Labour Relations: Investigated and reviewed a relevant case study involving

an employee-employer dispute and presented the case from a managerial

perspective in simulation format

Special Interests/skills

. Technology savvy

. People skills

. Reading/writing

. Excellent communication skills

Courses

Human Resources Management:

. Recruitment and Selection

. Pension and Benefits

. Human Resource Management Principles

. Training and Development

. Disability Management

. Organizational Behaviour

. Employment Law

. Labour Relations

. Human Resources Planning

. Accounting

. Health and Safety

. Compensation

References available upon request.

Contact this candidate