Customer Service Administrative Assistant

Location:

Posted:

September 22, 2014

CORNETTA A. ROBINSON

* (C) 832-***-**** * ********.********@*****.***

ADMINISTRATIVE & CUSTOMER SERVICE PROFESSIONAL

Passionate and polished Administrative and Customer Service Professional with over 8 years experience working in the

Education industry. Proven ability to develop relationships with all levels of a College from Hourly Staff to Students and

Executives. Skilled with supporting large client groups from an administrative perspective. Expertise in developing Power

Point presentations and leading meetings. A record of significant accomplishments/experience in:

*In-Bound Customer Service *Relationship Building

*Coordinating Calendars *Ordering Food & Catering

*Travel Arrangements *A/V Equipment

*Conference Room Set-Up *Special Projects

EDUCATION: University of Phoenix- Houston, TX

Bachelor of Science Criminal Justice (December 2013)

SKILLS: MS Office (Word/Excel/PowerPoint)

Lone Star College Houston, TX November 2013 – June 2014

Adjunct Instructor

• Teach English as a Second Language “ESOL” courses in addition to Basic Computer Classes to over 70 students 4

times per week

• Develop and utilize a course syllabus for each course, following established academic guidelines

• Advise students in academic matters including acting as a life coach

• Evaluate students to measure their progress in achieving course objectives and provide specific and timely feedback

• Attend meetings, trainings and orientations as required

University of Phoenix July 2006 – June 2013

Lead Student Services Coordinator (December 2007 – June 2013)

• Provide coaching, counseling and customer service to the entire North West Campus with over 1,000 students including assisting

students navigate the College website, discussing academic offerings and assignments; performing retention activities such as

contacting new students weekly to touch base

• Perform administrative support to over 60 Enrollment Advisors coordinating and managing calendars, handling travel arrangements,

creating logistics and conference room set-up for external corporate clients including providing A/V support, ordering food and

catering

• Develop Executive Level Power Point presentations monthly to include current campus events, new policies and procedures

(Security Guard Policy) and financial data

• Recipient of the “Essential Piece Award” for going above and beyond with customer service

• Act as a “Floater” by handling in-bound customer service calls in a call center environment

• Manage special campus events and liaison with the community

Qualifying Specialist (July 2006 – November 2007)

• Perform over 25 outbound calls per day and pre-screen students who may interested in attending College

AppleOne Houston, Texas January 2006 – July 2006

Qualifying Specialist (Lone Star College)

• Worked for Lone Star College over a 6 month period before being converted to an employee