Customer Service Administrative Assistant
Resume:
Shirley Davis
**************@***.***
OBJECTIVE: Seeking an Administrative Assistant position.
SUMMARY OF QUALIFICATIONS:
• Award winning client relations representative with over 10 years mgmt. experience
• Proven ability to establish lasting rapport with clients and customers
• Bi-lingual: Spanish/English
• Type 50 wpm, and take dictation at 70 wpm
• Computer skills: M.S. Word, Excel; Internet, Email; Custom software
• Strong supervisory skills and some H.R. experience
• Able to organize and coordinate workflow and daily activities
• Develop long-term relationships with clients
• Use all types of office equipment, and multi-line phones
• Perform research, compile data and prepare reports
• Work confidentially and with discretion
• Four years of increasingly responsible and varied secretarial experience
WORK HISTORY:
Wilkes Bashford, Palo Alto, CA. 2011-2014
Customer Relations Specialist
• Led style workshops and trained new associates
• Advised clients on wardrobe/closet organization
• Placed orders to restock merchandise; handled receipt of merchandise
• Collaborated with local philanthropist organizations to put on fashion shows
• Set up trunk shows and attended clinics for new fashion lines
Frette, Palo Alto, CA. 2009-2011
Assistant Manager (leading provider of luxury linens to finest hotels and homes)
• Supervised cash control; opened and closed store; handled customer service issues
• Assisted with merchandising and promotions efforts
• Trained and provided work direction to staff
• Established and maintained cooperative and effective working relationships with others
• Met schedules and time lines
• Analyzed situations accurately and adopted effective courses of action
• Maintained variety of records including statistical and financial data
EDUCATION:
• Indiana Purdue University, Fort Wayne, IN. Hotel and Tourism Mgmt.
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