Customer Service Representative

Shakira Hudson

Miami Gardens, FL

*************@***.*** - 772-***-****

Highly dynamic, team spirited, and solution-oriented professional seeking to combine outstanding academic

training with excellent work experience to make positive contribution through efficiency and quality service for

an organization and/or company.

WORK EXPERIENCE

Customer Service Representative

Teleperformance - North Lauderdale, FL - April 2012 to January 2014

*Opens customer accounts by recording account information.

*Maintains customer records by updating account information.

*Resolves product or service problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment

following up to ensure resolution.

*Maintains financial accounts by processing customer adjustments.

*Prepares product or service reports by collecting and analyzing customer information.

*Contributes to team effort by accomplishing related results as needed.

Debit Specialist

United Collection Bureau - Miramar, FL - January 2010 to January 2012

*Post customer payments by recording cash,checks, and credit card transactions.

*Updates receivables by totaling unpaid invoices.

*Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts

receivable account verifying totals; preparing report.

*Protects organizations value by keeping information confidential

*Resolves collections by examining customer payments plans, payment history, credit line; coordinating

contact with collection department.

*Accomplishes accounting and organization mission by completing related results as needed.

Cashier/Customer Service

Target - Miami Gardens, FL - January 2008 to February 2009

*Responsible for maintaining Guest Service as per company standard, generating sales, housekeeping,

merchandising, signing, pricing, cash register operations.(POS)

*Ensure that each guest receives outstanding Guest Service by providing a guest friendly environment which

includes greeting and acknowledging every guest, maintain standards, solid product knowledge and all other

components of Guest Service.

*Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure

re-wraps are done promptly.

EDUCATION

AS in Occupational Therpaist Assitant

Keiser University - Miramar, FL

2014 to 2016

Diploma in General Education

Miami Dade Community College - Miami, FL

2006 to 2010

High School Diploma in All Desired

Miami Carol City High - Miami Gardens, FL

2000 to 2003

SKILLS

Customer Service, Computer Literate, Quality Focus, Problem Solving,Team Player, Mulititasking,Listening

ADDITIONAL INFORMATION

Team Player, Very Detailed Oriented, Computer Literate: Microsoft Word, Excel, Office, Outlook, Publisher.

Typing 35-40 wpm

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