Customer Service Sales

Shawn Schieler

Service Professional/Server - RED LOBSTER

Cleves, OH

*************@*****.*** - 513-***-****

An Operations Professional with strong management, analytical and process improvement skills. A team

player, experienced in budget management, financial analysis/financial management and marketing. Great

attention to detail with the proven ability to streamline operations reducing cost. Excellent communication skills

with the ability to work with all levels of an organization and a diverse workforce. Strengths include:

• Operational Improvement • Budget Management

• Process Improvement

• Leadership

• Financial Analysis

• Coaching/Training

WORK EXPERIENCE

Service Professional/Server

RED LOBSTER - Florence, KY - 2014 to Present

Support Management in the daily activities of running the business. Handle guest complaints and concerns

as well as providing a memorable guest experience

Assistant Manager

CSX TRANSPORTATION - Florence, KY - 2011 to 2013

Controlled the store operations including food ordering, labor cost, and customer service.

• Trained new employees on how to prepare food for the day's volume.

• Trained new delivery drivers and servers with emphasis on customer service.

• Kept the food inventory levels at the correct amount based on sales.

• Provided exceptional customer service.

Government Billing Analyst

CSX TRANSPORTATION - Fort Wright, KY - 2010 to 2013

Collected billable charges from the field projects and created an invoice to send to the customer for

reimbursement.

• Handled billing in excess of $15 million per year for projects with the states of Indiana, Illinois, Ohio,

Tennessee, Kentucky, and Alabama.

• Closed 43% of completed projects that were still showing active in the system for the State of Tennessee

enabling final bills to be sent accounting for an additional $300,000 in revenue.

• Gathered all charges, created and completed billing of a derailment in excess of $8 million, the largest amount

of damage caused by outside source. Information was used in litigation and CSX was reimbursed based on

documented information gathered for billing.

• Helped create the workflow for customer setups in the computer system. Process rolled out to company and

in use today.

Coordinator of Document Imaging

CSX TRANSPORTATION - Jacksonville, FL - 2009 to 2010

Scanned all new railroad crossing agreements into the system and labeled the documents properly.

• Member of team that created a mass update process that allowed for multiple updates to customer files at

one time increasing productivity and accuracy.

• Began process of finding existing facilities not under contract and getting these facilities under contract

increasing revenue.

• Contributed to the team that created a process for customer name changes that included working with legal

to ensure compliance. New process expedited billing ensuring revenue was credited appropriately.

Delivery Driver

DOMINO'S PIZZA - 2005 to 2010

Provided customer service and support as well as delivering and collect payment from customers.

• Deliver orders to customers' house and collect payment.

• Trained new employees on the proper policies and procedures for Domino's deliveries.

Z-BEST RENTALS (St Augustine, FL) 1997 - 2001

Store Manager

First employee hired by company, managed in-store sales, delivery and setup of merchandise in the home,

and collections of accounts.

• Achieved Store past due percentage of 6% per week, while the industry standard was 10%.

• Established monitoring reports and employee feedback to monitor employee and store performance.

Flagging Coordinator

OASIS OUTSOURCING - Jacksonville, FL - 2006 to 2009

Controlled the scheduling of safety workers for projects going on or around CSX Transportation property in

all 23 states that CSX operates.

• Developed and implemented the process flow to streamline the scheduling of safety men with contractors to

be more customer oriented, this process is still in effect today.

• Created and implemented a spreadsheet to track man hour history for divisions to maximize future scheduling

of employees.

• Communicated between union, management and outside contractors in a professional manner to to resolve

and issues and ensure scheduling of employees.

Assistant Manager

CVS PHARMACY - Saint Augustine, FL - 2005 to 2007

Provided a shopping experience that exceeds the customers' expectations. Analyzed and managed budget

and staffing of the store, prioritized work to be completed by employees, and delivered "Expert" customer

service.

• Achieved #1 Florida store with average weekly sales $42,500 during the summer and $36,500 during the

rest of the year.

• Completed the Assistant Manager training program in six weeks versus the average of 4 to 6 months.

• Identified potential ways to increase sales and profit to upper management.

General Manager

DOMINO'S PIZZA - 2001 to 2005

Developed production and operational goals per period, store marketing, and found innovative ways to

generate sales increases.

• Increased sales on average of 16% per year for 4 years straight.

• First year was 95% to budget (lowest of the 4 years), last year was at 115% to budget.

• Prepared budget for Area managers per period for review on any day of the period.

• Achieved 4 year employee retention of 95%, some employees still working with the same store.

• Started a feedback and coaching program for assistant managers to help promote them to General

Managers.

• Promoted 6 assistants to General Managers in 4 years.

• Created and implemented innovative, low cost marketing in geographic territory that drove increased sales.

EDUCATION

Bachelor of Science in Management

University of Phoenix - Jacksonville, FL

ADDITIONAL INFORMATION

COMPUTER SKILLS

MS Windows, Excel, Word, PowerPoint

Oracle Applications

Valuation map reading, GIS map reading

Contact this candidate