Customer Service Technician

K handaker T waseen

** ******* ****,***********,**,M1S2W6

E-mai l -********@*****.***

C ell -416-***-****

P rofessional links:

http://www.liveperson.com/expert/twaseen-khandaker/

http://www.linkedin.com/pub/twaseen-khandaker/29/a46/12a

Special Ski l ls:

P rogramming Languages

● Quartus VHDL, C, C++, Visual Basic, ASP.NET, PL/SQL, HTM L, CSS

Operating Systems

● Windows, Redhat L inux, Unix, Ubuntu

Networking

● Windows/Unix, Active Directory, Wireless LAN, WAN, Cloud, IP camera, Network

P rinter Infrastructure

Database

● MS Access, Oracle SQL

H a rdware/Microcontrollers

● Altera Cyclone I I, Arduino, Raspberry Pi

Education

Seneca College of Applied Arts and Technology, North York, ON

Advanced Diploma in Computer Engineering Technology ( May 2010 - Apri l

2014)

● Courses in C/C++, Data Communications, Digital Systems, Microcontroller repair,

Online Systems, Accounting, Marketing

● Buil t an o nline garage access system using a R aspber ry Pi m icrocontroller via

a 5V relay interfaced by a webserver (Tomcat )

● Created a car rental web application using V isual Basic r unning on an

Asp.net server using O racle SQL

● Buil t a heating and cooling system using an A ltera Cyclone I I m icrocontroller

w ri t ten in C

● Created an online computer store using H T M L, PERL r unning on an A pache

webserver

Work Experience

K-12 Solutions, M a r kham, ON

Technician/Network Admin (3 month contract)

● Administered local servers, voice network, fi rewall, company website, e-mail

accounts

● Tested and audited over 500 pc and laptops and managed Microsoft licences

● Co-ordinated inbound and outbound shipments

● Supervised a subset of employees

● Planned storage procedure in the warehouse

● Performed critical thinking to solve problems

L iveperson.com

O nline Computer Expert (May 2012 – present)

● 4 star expert rating

● Provided programming support to online subscribers

Ebay.ca

Seller (May 2009 – May 2013)

● Owner of an online store providing various electronics having sold over 500 products

● Researched over 200 products to determine what suited the market at the given

t ime

● Dealt with over 15 customers per day with numerous customer service related i tems

Ext ra Cu r r icular Activities

Pr ivate Tutor (Apri l 2006 – June 2012)

● Helped struggling students with class work and homework whilst maintaining an

i nteractive and cheerful atmosphere

Volunteer Experience

● TIFF volunteer in their IT and guest services department

● Known as the ‘technical guy’ helping friends and family with any computer/network

related issues

● Participated during the yearly plantation program in 2007

References avai l able upon request

Contact this candidate