Customer Service Administrative Assistant

LISA G. LACONDRATA

Lake Worth, FL

561-***-****

***********@*****.***

CUSTOMER SERVICE SPECIALIST

Detailed, Organized, Efficient, Reliable and Loyal

SKILLS & STRENGTHS

Customer Service Computer Literate Conflict Resolution Skills

Communication Skills Basic Office Equipment

Cash Handling Team Commitment

Maintains Confidentiality Flexible Schedule

EMPLOYMENT

THE WATERSHED 06/2014 to present

Behavioral Health Tech

• Document clients’ whereabouts every ten to thirty minutes as mandated by physician.

• Check client luggage for contraband and safety to themselves and others

• Listen and advise clients how to stay sober, providing hope, direction and purpose.

Tailored Realty, LLC 10/2013 06/2014

Administrative Assistant

Marketing Farming for Buyers and Sellers.

Post Listings on Proper Internet Sites

Data Entry

Administrative Duties Faxing, Filing, Document Processing. Microsoft Office programs.

SANTIAGO FAMILY, Lake Worth, FL 2009 2013

Childcare Giver

Maintained a safe play environment for preschool age child

Supported child's emotional social development and positive self concepts

Prepared food, snacks, beverages and served to child

Instructed child in health, personal, eating, resting and toilet habits

THE MAIL STOP, Boynton Beach, FL

2007 2009

Customer Service/Notary Public

Greeted and assisted customers with purchasing stamps, prepaid mail envelopes

Collected payments for products purchased by customers, issued receipts and change due to customers

Balanced money drawers and recorded daily transactions

Received letters, parcels and placed mail into customer private mail boxes

U.S. POSTAL SERVICE, West Palm Beach, FL

1990 2006

Postal Service Clerk

Weighed letters and parcels, computed mailing costs based on type, weight, destination and affixed correct postage

Obtained signatures from recipients of registered and special delivery mail

Registered, certified, insured letters and parcels

Checked mail in order to ensure correct postage and that packages letters are in proper condition for mailing

Completed forms regarding changes of address, theft, loss of mail, for special services: registered and priority mail

Retrieved undelivered parcels when customers come to claim them and completed related documentation

Set postage meters and calibrated them to ensure correct operation.

EDUCATION

Lake Worth High School

Graduated 1981

Business Classes

Spanish

General Studies

South University

Travel & Hospitality

Vocational Certification 1988

Palm Beach State College

Microsoft Computers Word, Access, Excel and PowerPoint

Anatomy & Physiology

Word Processing

English 1 & 2

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