Training Human Resources

Susan Klusarits M.Ed.

**** **** **** **** ******* Square, PA 19073

Mobile: 610-***-****

**********@*******.***

Summary

Accomplished, driven and detail oriented corporate software

trainer/instructional designer looking for the opportunity to apply past

experience toward future success in design and training delivery. With over

15 years experience in ISD and training and achieving consistent 10/10 on

end-user surveys combined with several successful implementations, look no

more! Winning and outgoing personality - highly organized and self

motivated to get the job done.

Computer proficiencies include: MS Office Suite, Outlook, Invision,

DenTech, OAS programming language, SAP, Articulate Storyline, Captivate,

Planisware.

Core Qualifications: Organizer, excellent interpersonal skills, key

training facilitator, end-user specialist, proven instructional designer,

software applications training and technical writing expert.

Professional Experience

Performance Development Group May 2013-Jan. 2014; Lernia Training

Solutions Jan 2014 - Present

Contract Instructional Designer/Implementation Coordinator/Applications

Trainer

. Currently work as a project contract Instructional

Designer/Implementation Coordinator/Applications Trainer for various

consulting organizations. Design and edit facilitator guides,

participant guides, slide decks-(using PowerPoint and storyboard),

hand-outs, etc. for many different clients. Work remotely with little

assistance to complete these tasks. All deliverables are turned around

in a timely, efficient manner, often before the client deadline.

Created and trained several VILT's and e-learning courses for Supply

Catalog Administrators. Ran a successful global Planisware

implementation for 1000 end-users across 40 countries.

Volunteer Sept 2002-Present

Volunteer at St. Mary Magdalen

. Highly instrumental in driving, managing, and implementing several

programs for local St. Mary Magdalen parish and school (400+ students)

with profits made of over $250K! Programs and activities across areas

of fundraising, nutrition wellness, child safety, academics, and

social/extracurricular enrichment. Wrote policies and procedures for

many new programs.

SMS Oct 1998- Oct 2002

Senior Training Consultant

. Created and updated end-user training modules using the ADDIE model,

and facilitated (ILT and VILT) customized proprietary software systems

to health-care businesses, at client site and at corporate.

Responsible for needs assessment and task analysis to ensure client

satisfaction of training deliverables. Trainer of choice for key

clients. Consistently received 10/10 on training evaluations from

clients. Accelerated promotion to Senior level.

Documentation Associates (DA Consulting) April 1995-Oct 1998

SAP Training Consultant/Technical Writer

. Responsible for on-site project and client satisfaction and to meet

tight design and training deadlines. Trained Fortune 200 clients to

customize and utilize new software programs. Populated training base,

created QRG's, manuals and other job aids for the end user. All of the

manuals adhered to strict technical writing guidelines and procedures.

Standardization across all materials was vital. Worked directly with

SME's on-site to ensure content. Developed many different SAP training

courses in 4 different modules and conducted the end-user training.

Projects:

FMC Jan 1996-Jan 1998

SAP R/3 3.0 B/C

* Designed end-user training and SOP documentation work, including

Instructor Guides, Student Workbooks(exercises), Overheads,

Cheatsheets, ROBOHELP (on-line documentation) and Business Procedures

(using VISIO) in the MM area

* Defined training database needs and populated training client

* Upgraded SAP documentation from level B to level C

* Reviewed MM Project team scripts for accuracy

Bench Dec 1995-Jan 1996

Newsletter/Recruiting

* Designed and developed DA newsletter

* Successfully recruited many DA employees

Hercules April 1995-Dec 1995

SAP R/3 2.2

. Conducted End-user training in R/3 Basics, MM and SD modules

. Administered and populated the training database for the all courses

delivered to a large end-user audience

. Designed and developed end-user documentation courses in SD, MM, FI,

and HR modules of SAP

. Reviewed SD, MM, FI, and HR, Project team scripts for accuracy and

leveling

. Developed business procedures and for SAP MM and SD modules of SAP R/3

2.2

. Identified training data and populated training database

SAP R/3 Module Experience Summary

. SD Sales and Distribution

. MM Materials Management

. FI Finance

. HR Human Resources

Education/Certifications/Professional Organizations

. Penn State Great Valley 1997-2001 M.ED Instructional Systems - 4.0 GPA

- Award for Academic Excellence

. St. Joseph's University 1988-1992 B.S. Education - Dean's List

. K-12 Teaching Certification, ASTD, ISPI, Toastmasters

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