Leasing, Customer Service and Management
Resume:
Soralber Fernandez
Smyrna, GA 30080 ******@***.***
Objective: Tri-lingual (Spanish, English and French) professional seeking to obtain a position in
which to grow in a team environment while continuing to utilize my extensive experience
in the leasing, management, hospitality and customer service industries.
Education: University of North Florida Jacksonville, FL
Bachelor of Arts 12/2009
Sickles High School Tampa, FL
Diploma 05/2005
Employment: University Townhomes Jacksonville, FL
Leasing Manager 6-2013-Present
Including but not limited to touring of prospective tenants, resident retention plans, scheduling of services for
all make ready apartments, walk through of property as well as units, auditing and completion of lease files,
marketing and resident events, entering of and tracking traffic, preparation of leases, collection of rent and all
other fees and/or monies, and any other duties required.
Golds Gym LLC. Winter Haven,
FL
Supervisor of Operations 2011-2012
Manage and motivate front desk associates, conduct monthly staff meetings, organizing of schedules,
maintaining the target profit margin on all retail sales, responsible for making periodic cash deposits and for
the control of cash, properly manage and maintain operational and payroll budget, daily and month-end retail
and concession inventories, HR/Payroll for all new hires, trained and supervised all front desk and Kid's Club
associates, directed and controlled all gym walk-throughs with potential customers, served as liaison with
corporate customer care department.
The Inn at Mayo Clinic Jacksonville, FL
Front Desk Manager 2008-2011
Accommodate special requests, pre-register, block and make future reservations following hotel rate
structures, discounts, and sell strategies, handle guest check-ins/check-outs in accordance with hotel
credit/cash handling policies, resolve customer complaints; assist customers in all inquiries in connection
with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., cancelling
or adjustment of itineraries for large groups, coach, counsel, review team members, schedule and assist with
payroll and benefit questions, teach and lead a team of skilled staff to do all of the above exceptionally well.
Skills: -Reading, writing and speaking capabilities in Spanish, French and English
-Proficient in Microsoft word and Office
Special LYND Company- 2013
Training: Fair Housing, RealPage and Onesite screening, Internet Leasing, Marketing Principles
of Multi-Family Housing, Gracehill training courses for leasing
American Management Group- 2014
Corelogic SafeRent, Rent Manager, Gracehill training courses for leasing
Marriott INTL 2008-2010
Service So Memorable courses for enhanced customer/guest service
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