Customer Service Sales

Daniel Douglas

ERP Support Specialist - FONTANINI CAPITOL WHOLESALE MEATS, INC

Lyons, IL

****************@*****.*** - 773-***-****

WORK EXPERIENCE

ERP Support Specialist

FONTANINI CAPITOL WHOLESALE MEATS, INC - McCook, IL - 2014 to Present

Collaborate with Director of Information Technology on all aspects of implementations, training and utilization

of Ross ERP system. Train associates on new ERP system; ensure knowledge retention and

compliance. Serve as subject matter expert on all ERP related inquires. Address, investigate and resolve

issues that arise with ERP system. Maintain all training documentation involved in Ross ERP

implementation. Maintain standard operating procedures following Safe Quality Foods (SQF)

processes and procedures.

• Collaborate with internal business partners to align best practices within all departments.

• Create and maintain Standard Operating Procedures (SOP) for almost all business units.

• Assist management in the coordination of system development tasks including design, integration and formal

testing.

• Receive, document and resolve opportunities that arise from end users.

Elected Trustee

VILLAGE OF LYONS LIBRARY BOARD, Lyons - Lyons, IL - 2008 to Present

Demand Planner

OFFICE DEPOT/MAX - Naperville, IL - 2013 to 2014

Responsible for utilizing quantitative and qualitative techniques to analyze sales history and promotional data

to develop sales forecast at the item location level for more than 700 SKU's and

$3 million in weekly purchase power. Analyzed and released weekly procurement plans to vendors

that support defined category inventory availability goals. Worked with merchandise planners to develop and

implement strategies for supply constraints and close gaps between demand based forecasts and category

goals.

• Analyzed SKU rationalization strategies utilizing pareto logic; differentiated planning and forecasting process

between core and non-core SKU's with significant attention to core items.

• Utilized statistical techniques, worked with vendors and merchants to develop an accurate plan for

replenishment.

• Reviewed and evaluated store and field requests; provided direction to supplier planner for the execution

of requests.

• Collaborated with internal and external process partners to validate forecast.

• Utilized SAP and JDA for maintaining purchase orders and forecasting activities.

Production Planner/Procurement Specialist

CHIQUITA FRESH EXPRESS - January 2003 to August 2013

Held oversight and scheduling responsibility for full cycle supply and production planning and control for

Midwest produce distribution facility supporting 24 hour 365 day operations. Orchestrated all

areas of customer demand forecasting, production planning, supply chain coordination and plant

capacity planning for facility. Analyzed daily orders and specifications to establish production

planning and schedules. Monitored and controlled material availability as it pertains to customer

needs. Created and maintained daily production schedules utilizing MRP and MPS. Provided direction to

supervisors in regards to priority runs and item/customer knowledge. on

• Updated and monitored schedules based on production needs, customer requirements, maintenance

issues and cost effectiveness.

• Provided Just In Time (JIT) management training for line supervisors, assistants, lead operators and customer

requirements.

• Served as subject matter expert for all key accounts.

• Oversaw forecasting, inventory levels and safety stock management; ensured on hand supplies for all

customers and process emergency orders in a timely manner.

• Designed and developed polices/procedures to support the success of the scheduling group.

• Conducted detailed production and supply analyses to set supply and production strategies;

developed new programs focusing on reducing supply chain costs and increasing production efficiency, while

meeting customer requirements.

• Liaised with shipping department on all customer needs issues to ensure on time deliveries of produce.

• Served as idea generator of innovative staff training and evaluation programs that provided

competitive edge and resulted in process improvement and ultimate revenue growth.

• Tracked performance measurements, order fill, line issues, scrap, customer needs, key account success

and schedule adherence.

• Received Burger King Game Changer award (2011).

• Customer list includes McDonald's, Burger King, Subway and major grocery store chains.

• Supported food safety and quality audits with product/customer knowledge and documentation.

Tire(d) Pressure Monitors - November 2009 to November 2009

November 2009

"Tire(d) Pressure Monitors: How to Awaken your Sleeping Sensors for a Fraction of the Replacement

Cost", Auto Enthusiast, April 2011

"Dimming Display Dilemma: Shedding Light on Your Climate Display Plight", Auto Enthusiast, TBD

"On Common Ground: Tips for Keeping the Juice Flowing in Your Ride", Auto Enthusiast, TBD

Scheduler

CHIQUITA FRESH EXPRESS - 1998 to 2003

Responsible for JIT scheduling of produce for major restaurant and grocery store chains throughout the

Midwest. Managed production scheduling; served as a liaison between sales teams, customers and plant

leadership.

• Gathered and analyzed usage needs and sales orders to forecast and schedule production on a daily,

weekly and monthly basis.

• Reviewed manufacturing processes to streamline costs and eliminate waste.

Actor/Writer

SECOND CITY - Chicago, IL - 2001 to 2002

PROFESSIONAL WRITING EXPERIENCE:

"The power (valve) comes from within: How to Dial in Your Carburetor's Power Valve for Maximum

Assistant Scheduler

CHIQUITA FRESH EXPRESS - 1996 to 1998

EDUCATION

Business Administration and Computer Science

TRITON COLLEGE - River Grove, IL

SAP, JDA, PRMS, PICS, MRP and Ross

OAKTON COMMUNITY COLLEGE - Des Plaines, IL

LINKS

http://www.linkedin.com/in/danieldouglas501

ADDITIONAL INFORMATION

> > Proven success in implementing new procedures and state-of-the-art processes to reduce costs and

return rates, while increasing operational efficiency and company prosperity; consistent record of

success in reducing operating and labor costs, while increasing production and compliance.

> > Proven abilities in identifying operational, customer service and business development weaknesses

in order to develop new products, packaging and production strategies focused on driving customer

satisfaction and bottom line growth.

> > Establish top level relationships with suppliers, manufacturers and freighters to structure

agreements to impact operations and bottom line growth. Strong network of relationships with

manufacturers and distributors.

Contact this candidate