Customer Service Representative
Resume:
Ava P. King
Phone: 678-***-****
Fayetteville, GA 30214
********@*****.***
Objective
Seeking to obtain a responsible position as a Customer Service Representative in a facility where
my knowledge, skills, and customer service experience can be utilized as well as enhanced.
Skills
Outstanding Customer Service
Accurate Data Entry
Insurance verification
40 wpm
Mail distribution
Microsoft Applications
Comprehensive knowledge of ICD-9 codes & medical terminology
Comprehensive knowledge of compliance and safety methods of venipunctures & dermal
Use of vacutainers, syringes, butterflies, and lancets
Care and use of centrifuge, lab reports and dipstick urinalysis
Child Development
Scheduling
Referral Coordination
Prior Authorization
Work Experience
Laboratory Corporation of America
Phlebotomist- Atlanta, GA 08/13-Present
Performed routine blood draw including venipuncture and dermal. Prepared, processed, and
stored patient specimens and samples according to
departmental procedures using standard techniques and equipment. Collect urine for proper
urinalysis and cultures. In-office Phlebotomist
Laboratory Corporation of America
Phlebotomist- Seattle, WA 06/12- 08/13
Performed routine blood draw including venipuncture and dermal. Prepared, processed, and
stored patient specimens and samples according to departmental procedures using standard
techniques and equipment. Collected urine for proper urinalysis and cultures. Hospital
phlebotomist. Transferred to Georgia
Pacific Physicians Laboratory
Phlebotomist- Seattle, WA 06/11- 02/12
Performed routine blood draw including venipuncture and dermal. Prepared, processed, and
stored patient specimens and samples according to departmental procedures using standard
techniques and equipment. Collected urine for proper urinalysis and cultures. Performed all
administrative duties such as check in/check out, collect fees, insurance verification, EOB's and
scheduling with EMR systems Nextgen and Centricity. In-office phlebotomist.
Morris-Hansen Window Cleaning Co.
Administrative Assistant- Renton, WA 08/10- 08/13
Greet and assist all clients. Managed a multi-line phone system. With the aid of MS Word and
Excel, inventories and ordered office supplies online, typed and proofread minutes, sent and
received email correspondents, assisted with billing and payroll, reconciliation of statements,
invoices, and purchase orders. Maintained an alphabet and chronological filing system.
Responsible for all incoming and outgoing mail: domestic and courier.
University of Washington Medical Center/Harborview Medical Center
Phlebotomist- Seattle, WA 08/10- 07/11
Performed routine blood draw including venipuncture and dermal. Prepared, processed, and
stored patient specimens and samples according to departmental procedures using standard
techniques and equipment. Collected urine for proper urinalysis and cultures. Performed AM
blood inpatient draw and also work in outpatient clinic. Hospital phlebotomist.
Seattle Children’s Hospital
Operator (Per Diem) - Seattle, WA 05/10- 08/10
Provide excellent customer service to patients, families, and physicians by paging and providing
information about the clinics. Process all pager requests and conference calls for the hospital and
run all emergency codes for the hospital. Run the main switchboard. Call center environment.
ER Solutions
Customer Service Representative- Renton, WA 09/09- 05/10
Provide exceptional service to customers to process payments and set payment arrangements to
ensure customer needs on their accounts. Call center environment.
Premier Staffing, Inc.
Leasing Agent- Seattle, WA 07/09- 08/10
Responsible for processing lease paperwork for new and current tenants. Handle any inquires
made by prospective tenants. Responsible for planning and coordinating marketing ideas to
increase business revenue. Manage multiple assignments concurrently while providing customer
service.
Pace Staffing
Patient Service Representative- Seattle, WA 10/08- 05/09
First point of contact for patient along with coordinate patient encounters, gather demographical
data, coordinate ambulatory appointments with unique scheduling systems CIS and EPIC.
Request and file medical records, answer multi line phones, and general office duties. Verified
insurance eligibility and benefits along with third party insurance, processed cash payments, and
coordinated referrals.
Temp: Seattle Children’s Hospital & Group Health
Pacific Medical Center
Business Office Specialist- Seattle, WA 06/08- 09/08
First point of contact for patient along with coordinate patient encounters, gather demographical
data, coordinate ambulatory appointments with unique scheduling systems IDX and FLOWCAST.
Request and file medical records, answer multi line phones, and general office duties. Verified
insurance
eligibility and benefits along with third party insurance, processed cash payments, and
coordinated referrals.
Pacific Medical Center
Patient Service Representative- Seattle, WA 10/07- 06/08
Scheduled patient appointments as detailed with unique scheduling systems IDX and
FLOWCAST. Request and file medical records, answer multi line phones, and general office
duties. Verified insurance eligibility and benefits along with third party insurance, processed cash
payments, and coordinated referrals. Call center environment.
Education
Pima Medical Institute
Phlebotomy Technician Certification- Renton, WA 11/09- 04/10
Norfolk State University
Exercise Science, B.S- Norfolk, VA 08/01- 05/07
Certification
HIPPA
OSHA
HIV & AIDS Training
AMERICAN RED CROSS CPR & AED
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