Customer Service Representative

Tonesha Houston

**** ********** ** #***

Bedford, Ohio 44146

UNITED STATES

Primary Phone (Home) : 216-***-****

Secondary Phone (Mobile) : 216-***-****

Tertiary Phone (Work) : 216-***-****

acf2lr@r.postjobfree.com

Professional Profile

Patient Care and Support Professional who enjoys staying busy and can

successfully manage multiple projects within specified time frames. I have

excellent people skills, flexible, willing, and able to acquire new skills

and perform new tasks with basic instruction. Demonstrates a willingness to

help others and ability to work well independently with minimal

supervision. Also have IDX knowledge and other PC skills.

Work Experience

Patient Service Representative 1 Adult EKG

Harrington Heart and Vascular Instit. Cleveland, Oh 12/2012-

Present

Performs many daily duties as an Medical Assistant/ PSR that includes

working the front desk checking in/checking out patients,

scheduling/cancelling appts,rooming patients and, vitals while assisiting

ALL doctors with making sure that the patient is assisted with test,

restroom, dressing and undressing, placing orders for ALL stock, EKG's,

Holter Monitors are some of the requirements for this position. E-scripts,

Physcians Portal, EMR and Athena are some of the propular programs that I

use for this position.

PCA- Patient Care Asst.

Rainbow Babies and Children Cleveland, Oh 09/2011-

12/2012

Performes daily duties assisting nurses with turning, changing pts, Vitals,

weight, feeding, bathing, sitter cases, transporting to or from

destination. EMR is also apart of my duties and, stocking and reordering

all inventory.

Environmental Services Worker/Floor Technician

University Hospitals of Cleveland Cleveland, OH 01/2011 -

09/2011

Cleveland Clinic Foundation Cleveland, OH 08/2003 -

10/2006

Performs all cleaning and sanitation needs to patient rooms and bathrooms

for safe occupancy including removing of bio-hazardous waste and trash and

dusting. Mops, dust mops, buffs, and primes floors. Restock toiletries and

linens and make beds.

Responds to and expediently completes emergency calls for room

preparations.

Utilizes customer service skills to build rapport with patients, family

members, and visitors.

Patient Care Assistant

Visiting Nurse Association Cleveland, OH 08/2008 -

10/2008

Private Home Health Aid Richmond Hts., OH 04/2007 -

07/2007

Provided in home paraplegic and dementia patient care. Assisted with

activities of daily living including clothing, bathing, and grooming.

Administered medications and assisted with continence issues. Prepared

meals and performed light housekeeping. Transported patients to

appointments.

Maintained accurate up-to-date documentation of charts and reported changes

to supervising nurse.

Provided patient with physical, mental, and cognitive stimulation

.

File Clerk

University Hospitals of Cleveland Cleveland, OH 12/2007 ?

06/2008

Used IDX computer system and wand device to locate, track, and replace

files. Processed records and requests for pt information. Answered phones

and sorted mail.

Performed detailed work accurately, in a fast paced environment under

specific time restraints.

Customer Service Representative

Quincy Super Savors Grocery Store Cleveland, OH 02/1996

- 09/2003

Greeted and assisted customers with purchase selections. Completed payment

transactions and cashed checks. Ordered and restocked merchandise.

Maintained a clean and safe work environment.

Processed transactions in a timely manner and provided courteous and

professional customer service, creating a pleasant checkout experience

.

Education & Training

LPN

Bryant & Stratton College Euclid, OH

State Tested Nurses Assistant

American Red Cross Cleveland, OH 06/2010

Medical Assistant Diploma

Sanford Brown Institute Middleburgh Hts., OH 12/2007

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