Customer Service Administrative Assistant
Resume:
MICHAEL OCEAN
****B Warder Street NW, Washington, DC 20010
EMAIL: ************@*******.***
SUMMARY
Hard working, results oriented professional offering comprehensive and diverse supervisory and
administrative experience… Outstanding organizational skills: able to prioritize complex work
assignments, including process improvement projects to meet deadlines… Receptive to new ideas and
change… Expert rapport building with customers, and skilled at resolving complaints.
KEY WORDS
Customer Service and Relations. Word Processing. Computer Operations. Filing and Data Archiving.
Office Equipment Operation. Telephone Reception. General Accounting. Problem Solving. Data Entry.
QuickBooks.
EXPERIENCE HIGHLIGHTS
Administrative Support
Passionate, enthusiastic, team player, with good judgment and an ability to work in a fast-paced
environment and adapt quickly to changing needs and priorities; proven ability to prioritize and
manage multiple tasks simultaneously with little direction.
Prepared proposals, database entry, composing of letters and production of mass
mailing.
Maintain working staff/client contact listing, scheduling meeting and filing.
Provide administrative assistant to the senior director as well as the assistant
directors.
Process and maintain all background checks for personnel as well as clients.
Maintained petty cash, credit cards, deposits and payroll for companies.
Process Bi-weekly payroll for 60 people, invoices, and payments by use of QuickBooks.
Process all incoming and outgoing invoices.
Responsible for all vendor management which includes ordering equipment and
supplies, managing and monitoring service levels
Customer Service and Reception
Investigation and resolving problems raised by internal and external customers,
sales agents, equipment shippers and technicians.
Handled all department travel arrangements.
Assisted in general accounting functions; maintained scheduling technicians and
trainers to meet customer requirements.
Provided superior customer service by tactful resolving customer questions,
complaints, scheduling and problems both over the telephone and in person.
Handle and maintain all customers’ accounts.
Management and Supervision
Help supervised a team of ten, including monitoring, assisting and helping them
to complete their assignments.
Led a team of two in implementing administrative support to sales agents,
customers and technicians.
Helped supervise teams of flat sorter clerks in a fast-paced environment.
EMPLOYMENT HISTORY
Server, Silo, 905 5th Street NW, Washington, D.C., Jan 2014 - Present
Administrative Assistant, ThriveDC, Washington, D.C., Aug 2011 - Present
Administrative Assistant, High Road School, Capitol Heights, Maryland, Aug 2009- Aug 2011
Office Manager, Crystal Management Group LLC, Arlington, VA. April 2008– 2009
Assistant Manager/Host, Ceiba Restaurant, Washington D.C. Nov. 2005 - 2009
Office Manager, United Methodist Family Services, Alexandria, VA., Mar. 2003 – March 2005
EDUCATION AND TRAINING
Central Piedmont Community College, Charlotte, N.C. International Business (1994-1996)
References are available upon request.
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