Sales Customer Service

Karen O'Neill

*** ****** **. ***. *, Milford, NH 03055

Cellular 603-***-****, **********@*****.***

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SUMMARY A highly motivated and career-driven sales professional with

more than twenty five years of sales experience, the past

15 years in information technology. Ability to grasp ideas

and integrate them into desired results. Able to coordinate

several tasks simultaneously. Able to handle challenges,

with proven history of increased productivity. Confident,

articulate, and professional. Consistent record of forging

strong relationships. Enjoy working as a team member as

well as independently. Establish genuine rapport with

prospects and clients. . Motivated, hard-working

individual. Team leader and team player. Excellent

presentation and negotiation skills. Success at cold

calling, high close rate, hardware, software. Over achiever

record of exceeding expectations.

Feb 2014- Present Independent Business Development Specialist -

Assisting businesses to increase business by market

campaigns, helping to create call campaigns, create

verticals to go after, to go deeper and wider into existing

accounts. Helped develop Casey Jones Bones, Creative

Templates, at Present Production Force Marketing promoting

Direct TV. Good Leads, Salem, NH

Aug. 2013 - Jan. 2014 Staffing Specialist - Namtek -Created

positions by cold calling companies. We had a niche and

only staffed people that required the technology, Ruby on

Rails, and that was or main focus. Other positions would

often follow in the high end technology field. We created

the positions and then staffed them. They were very high

end IT jobs.

April -2012 to Aug.2013 Regional Account Manager- GHA-Technologies-

Developed my own territory by cold calling and visiting

customer sites. Delivered company presentations and often

brought manufacturer reps with me pertaining to a certain

technology. Hit expected company goals.

Oct. 5 2005-Mar. 2012 Business Development Specialist- HP SMB Mid-

Market - PC Connection-Responsible for growth in SMB market

of Hewlett Packard desktop products with a proven record of

success. Grew the market at a rate of 20%,. Participated

in customer calls and briefings to provide product

information and technical input. Executes necessary

internal components of marketing programs and strategy in

cooperation with product management and manufacturer.

Independently looked for ways to increase business with my

own programs that were very successful. Engaged with

outside HP field team with PCC inside field team to form a

dynamic force showing the value adds that PCC can offer to

win against the competition. Prospects into untapped

manufacture field sales organizations to open new streams

of sales & leads. Tracks, Drives & Promotes Regional Sales

Initiatives, Call out & Leads Campaigns. Leads directors

and sales managers with new ideas. Developed many

relationships with HP solutions architects, sales

representatives, directors and engineers across the

country. Provides last -line-of-defense and maintains a

"can do" attitude. Acts as a role model to other BDS's.

Over achiever, hit goals at over 100%, ninety percent of

the time, where other times were at about 85 to 95%. .

Exceeded expectations on all company reviews. A great

passion for winning.

Partner Development Specialist-

Merrimack Services - PC Connection worked with Product

market manager to deploy and execute programs. Advised

account managers on the best programs to use to close the

opportunity on a proactive and reactive basis. Traveled to

PCC sites to educate AMs on HP programs and procedures.

Acted as liaison between HP and PCC. Responsible for

maintenance of Worknet (internal intranet) maintenance

keeping the policies and procedures current for the HP

portion. Used multiple HP resources to resolve complex

issues. Gave account managers new ideas to help close

business against competition and gain market share.

Consistently met or exceeded sales goals.

2002- Oct.2005 Enterprise Account Manager - Hewlett

Packard. Littleton, MA

Manage and develop corporate accounts, specializing in

enterprise storage, servers, management software and a

variety of service solutions. Cold call and develop under

producing customers to target specific technology needs.

Used Seibel too keep track of cold calls as CRM Tool.

Recorded all activities into Seibel, transactions, meetings

and sales into the tool.

. Consistently met or exceeded sales goals.

. Developed close and personal relationships with clients to

ensure customer loyalty and retention.

. Completed sales mentoring program to train and guide new

employees.

1998 - 2002 Account Manager - Amherst Technologies. Merrimack,

NH

Eagerly developed a successful territory by researching and

cold calling. Quickly promoted to account manager where I

developed a successful sales territory. Performed

outstanding customer service.

. Completed and passed exam for Microsoft Certification.

. Visited customer sites and delivered presentations and

proposals to customers.

1996 - 1998 Image Product Consultant - New England Business

Service (NEBS). Peterborough, NH

Custom sales for stationery and business forms. Helped

customers with custom design and image for their company.

Responsible for maintaining and upgrading existing accounts

as well as capturing new accounts as customers called to

inquire. Maintained, upgrade, up sell and cross sell NEBS

products.

. Consistently achieved targeted goals set by company. Passed

all training requirements. Was one of the few trained to

sell both stationery and business forms.

1995 - 1996 Inside Sales - Connell Communications. Peterborough,

NH

Outbound direct sales for Coming Attractions Magazine. Cold

called video stores throughout the United States and sold

magazine subscriptions that promoted A and B movies.

. Team captain for the Coming Attractions sales group.

1995 - 1996 Outside Print Sales - Whitman Communication.

Lebanon, NH

Developed and maintained sales territory by cold calling and

researching companies in northern New Hampshire and

Vermont. Sold all types of print media, magazines, sell

sheets, booklets, and specialty products. Helped customers

with design and layout of print projects.

. Dartmouth College Football Magazine. Sold all advertisements

to support the cost of the magazine. Sold record number of

advertisements from previous years.

1994-1995 Staffing Specialist, Work Opportunities Unlimited

- Was responsible for interviewing clients that came into

the office answering our job adds. I

also looked for new jobs to fill by cold calling and going

door to door.

EDUCATION

1994 B.S., Marketing - Rivier University. Nashua, NH

GPA: 3.5

1992 A.A., Marketing - Hesser College. Nashua, NH

GPA: 3.9

ADDITIONAL SKILLS

Microsoft Outlook, Excel, Word, Siebel, Goldmine, JD Edwards

Certified Adobe Licensing Sales Professional 2012, Salesforce.

Passed Microsoft certification exam 2000

TRAINING Mentorship Training - Mentorship Training, 2005

Completed Delaney Mentorship training to help develop new

employees.

Target Account Selling, 2004

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