Customer Service Insurance

Jeanette Frederick

*** ***** **., *********, ** *9464

Home 610-***-**** / Cell 610-***-****

********.*********@***.***

Arthur J. Gallagher (2/2013 - 7/2014)

Senior Account Manager / Commercial Lines Underwriting

. Managed $4M to $5M book of business predominantly consisting of

Municipalities/Public Entities, Engineering/Consulting Firms, and

Artisan Contractors.

. Managed renewal and new business process, solicited clients for

carrier submission requirements, prepared submissions and marketed to

competing carriers, secured quotes and negotiated coverage terms &

pricing, prepared proposals & presented to clients, secured coverage

and managed binding, billing/invoicing, premium financing, policy

issuance and policy checking process, provided consultative services

to clients.

. Responsible for Client and Premium Retention on book managed.

. Reviewed Loss History, Financials/Budgets, Coverage Schedules.

. Handled loss control inspections, appraisals, and recommendations from

carriers. Workers' Compensation interim and annual audits, WC worker

safety recommendations.

. Handled primary & excess Flood - obtained Zone Determination Reports,

consulted clients on securing Elevation Certificates, rated flood

policies via carrier/NFIP/FEMA websites.

. Handled automatic renewal & change request processes via carrier

proprietary websites.

. Handled day-to-day servicing of accounts (coverage inquiries,

endorsements, ID cards, certificates & evidence of insurance).

. Proficient user of various carrier websites and rating & policy

issuance systems.

. Handled Broker of Record, Cancellation, Reinstatement processes.

. Cross-sell, up-sell, identified gaps in coverage, solicited new lines

of business and referrals.

. Placed coverage in Standard, E&S, MGA/MGU, Program Manager markets.

. Handled Commercial Property, GL, Auto, Umbrella, Professional Lines,

Crime, Bonds, WC, Accident & Health, Special Events, BOP's.

. Developed & cultivated client and carrier relationships.

Hub International Northeast Ltd. (7/2008 - 8/2012)

Personal Lines Manager / Sr. Account Executive / Private Client Advisor

. Managed team of Senior Account Executives and Assistant Account

Executives handling book of business for Affluent and High Net Worth

individuals / Private Clients.

. Managed relationships with insurance carriers in high net worth arena

(Chubb, Fireman's Fund, Chartis, ACE, and PURE). Also, managed

relationships with middle market carriers and excess and surplus

brokers. Handled production & flow of business to carriers.

. Responsible for client and premium retention, profitability, and

organic growth on existing book. Ran cross-sell, up-sell, and win back

campaigns.

. Built and cultivated client relationships. Retained and secured

existing business and drove sales of additional lines.

. Annual account reviews, stewardship meetings, client presentations.

. Consult Private Clients on coverage, exposures, pricing, placement of

coverage in standard and excess & surplus lines markets.

. Maintain working knowledge of carrier products and proprietary rating

& processing systems to enhance account development.

. Prepare and submit new and renewal business submissions to carriers.

Remarket and renew existing accounts annually. Negotiated pricing and

coverage with company underwriters on client's behalf.

. Processed endorsements, cancellations, non-renewals, obtained

information for underwriters, handled client service requests, issued

certificates and evidence of insurance, issued binders and auto ID

cards, etc.

. Proposal writing, field underwriting, quoting, and binding coverage

within agency underwriting / binding authority issued by carriers.

Reviewed rating and policies when received from carriers for accuracy.

. Assure compliance with internal and external policies and procedures

to prevent or minimize E&O exposures and work with internal legal

counsel on any potential claims.

. Coordinate with Commercial Lines, Employee Benefits, and Life units on

cross line referrals.

. Organize and attend prospecting events for producers and track success

/ return on effort and expense. Coordinate carrier / broker

(partnered) marketing events.

. Conduct performance appraisals, salary administration, goal setting,

coaching, motivating & counseling team, handle personnel issues and

coordinate with HR on resolutions.

. Conduct weekly staff meetings, assist with writing and administering

workflow procedures, manage day-to-day office operation.

. Write annual business plan and develop budget. Review and approve

staff expense accounts.

The J. Frederick Agency, LLC (11/2003 - 7/2008)

Self Employed / Contract Allstate Exclusive Agent

. Established Limited Liability Company & Launched an Allstate Insurance

Exclusive Agency.

. Built P&C Book of Business (personal and commercial lines) and Life &

Financial Services Book of Business.

. Developed & implemented business plan and budget annually.

. Managed Growth, Profitability, Retention, and Compliance.

. New business development. Implemented sales and marketing plans -

prospecting, direct mail campaigns, print adds, telemarketing, cross-

sell & win-back campaigns, business networking, internet prospecting,

etc.

. Developed, cultivated, and managed referral source relationships to

secure steady flow of leads.

. Built and solidified relationships with clients and insurance company

underwriters.

. New business field underwriting, pricing, proposal writing, client

presentations, negotiating & closing the sale.

. Managed day-to-day operations and customer service - renewal

processing, new business quoting, endorsements, claims reporting,

client and underwriter inquiries, issue certificates, binders, auto ID

cards, taking payments, etc.

. Facilities Management - building lease, insurance, communications and

systems operations, utilities, maintenance, supply ordering, etc.

Philadelphia Insurance Companies, Bala Cynwyd, PA (5/1995 - 12/2002)

Commercial Lines Underwriting & Operations Management

Commercial Lines Senior Underwriter - Package Multi-Line Business

. Managed premium volumes from $30M to $120M depending on territory /

regional assignments.

. Risk & exposure analysis, loss analysis, financial analysis, pricing,

proposal writing, placing reinsurance, loss control & risk management

coordination.

. Product management and resident specialist for various products.

Managed rollover books of program business. Assisted in development of

underwriting guidelines and rating structures for niche programs.

Assigned underwriting authority to underwriters and regional marketing

reps., and program agents. Performed underwriting audits to ensure

compliance.

. Program Underwriting: Non-Profit Social Service Organizations, Private

Schools, Health & Fitness Facilities, Homeowner & Condominium

Associations, Assisted Living Facilities, and Nursing Homes.

. Full spectrum of managerial and operational functions. Managed 7 to 20

employees. Recruiting, salary administration, performance appraisals,

handled grievances, employee benefits overviews, administered company

policies & procedures.

. Full spectrum of underwriting management responsibilities on

commercial lines package accounts and niche products. Underwrite new &

renewal business, customized coverage, managed agency relationships

and agreements. Production & speed of service monitoring & reporting.

Provided training support to underwriters, rating staff, and regional

marketing reps.

. Assisted with development & implementation of workflow processes.

. Partnered with Underwriting VP's & Regional Sales VP's on managing

growth, retention, and profitability.

EDUCATION

Master's of Business Administration (MBA) - Eastern University, St. Davids,

PA

Bachelor's of Business Administration - Ursinus College, Collegeville, PA

(Graduated with dual major in Business Management and Human Resources

Management)

Associate's of General Insurance -AINS (INS 21, 22, 23, 24) - Insurance

Institute, Malvern, PA

Licensed Producer - P&C, Life/Accident/Health/Annuities. PA Resident / NJ

Non-resident.

SYSTEMS

. Applied / TAM, Epic, Sagitta., DMS, RaterCalc, AQS

. Proficient user of various carrier proprietary rating and processing

systems.

. Proficient user of Microsoft Word, Excel, PowerPoint, Outlook.

Contact this candidate