Customer Service Data Entry
Resume:
Robert Dockery
** **** ***** ****** *** #*, New York, NY 10035
********@*******.***
OBJECTIVE
Seeking a position that utilizes my technical skills in computer operations field with various
operating systems and acquire experience and knowledge to further my career.
PROFILE
Familiar with Windows 2000 and XP, Microsoft Word, Microsoft Excel, and Microsoft Outlook
Lotus, Unix, Windows NT,Hp,Novell,Verticies,Veritas,Secure Sync,Arcserve,Peregrine,and Prodcall.
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating and
uploading.
Experienced in system-operations training, collections, and customer service.
Extensive knowledge of Tandem Nonstop One through Hymalaya systems
Fup,Pup,Dup,Tmfcom,Mediacom,Edit,Tedit,Backup,Restore,
Peruse,Dsap,Spoolcom,Viewpiont, Viewsys,Batchcom,Remedy,Pathcom,Prognosis,HP print Server
utility, and Clarity, and carecast.
EMPLOYMENT
OUR LADY OF MERCY - EMERGING HEALTH (Montefiore)
8/2006 - 6/2009
SYSTEMS ANALYST
Monitor Hospital TANDEM and IDX RAD system operations.
Restart, reboot and configured workstations, printers, and control TANDEM and IDX RAD peripherals
and file usage.
Communicate with Help Desk,progrmers,GE, and on and off site field techs. Responsible for migrateting
code moves and
table updates into production.
JPMorganChase
11/05-3/06
Consultant
.. Responsible for tape management and production monitoring on
Lotus, Unix,WindowsNT,HP, and Novell system. By using Verticies,Acrserve,
Peregrine, Prodcall, Secure Syn, Unix, Veritas Service Center software.
ADP
9/05-11/05
Print room
.. Print nightly job as requested by customer invoice.
Projects printed on IBM 4100 printers and HP stitch machines.
DATA MATRIX CORP, New York, NY
Data Entry Specialist
5/05-9/05
Responsible for retrieval and processing of rebates from COMP USA, BEST BUY, FRY, and a number of
other software venders who require rebate services for customers with store and internet purchases.
Verify the information supplied to customers legible and submitted according to the rebate requirements
New York Board of trade, New York, NY
Senior Operator / Night Supervisor
6/98-3/04
Maintained mainframes and monitor system operations
Trouble-shoot communication system problems.
Maintain Unix,HP, Cisco Routers and servers.
Powered on and verified servers, tcp's, and terminals on and off site also restart expand lines on and off
site.
Customer support for internal and external users as well as assigned passwords offsite users as requested
by system manager.
Maintained spooler maintenance and Tape library.
Responsible for training all new employees in MIS department.
Participate in Disaster Recovery operations.
Maintained and executed daily operations activity and provided daily reports for next shift employees
and supervisors.
Updated daily, weekly, and monthly production run sheets as well as TMS reports.
Maintain Iron Mountain offsite media storage and preformed scratches and initialized tapes for usage.
New York Postal Service, New York, NY
Senior Night Operator
6/97-6/98
Preformed maintenance on servers and terminals for internal and external users.
Print daily reports, and trouble shoot operations problems.
Siac, New York, NY
Senior Operator
1/96-1/97
Monitored mainframe, established system processes for morning production technicians.
Ran requested backups and restores and cleaned up the print ques.
Merrill Lynch, New York, NY
Senior Operator Night
1/95-1/96
Ran production processing reports as well as sent reports to spooler for cleaning.
Basic customer support. Daily and Monthly backups.
Monitor system trouble report consoles for Tandem and IBM systems.
SUMITOMO TRUST AND BANKING CORP, New York, NY
Tandem Operator
6/87-1/95
Supported and maintained IBM, NEC and Stratus systems.
Responsible for SWIFT AND CHIPS applications on the Tandem system.
Preformed production backups daily, monthly, and weekly on IBM, NEC and Stratus systems.
Monitored daily printouts for servers, systems, and backups for processing for UNAVOLT off site tape
storage pickups.
Assisted Tandem C.E. to install and upgrade the CHIPS and SWIFT servers.
EDUCATION
Attended numerous Tandem classes and courses with certificate of completion.
Attended Program Systems Institute for one year.
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