Customer Service Rep

Tony J. Howard

*** ***** **** ** ***. **A* Smyrna, GA 30080*404-***-****

****.********@*****.***

PROFILE

Five years of customer service fulfilling multifaceted roles (e.g., technical support, call center, customer

service desk, and floor sales and stocking/receiving). Highly motivated professional that offer excellent

customer service skills with a “can-do” approach to all tasks and a consistently high level of productivity.

AREAS OF EXPERTISE

Customer Service

• Kept records of service in progress

• Assisted customers to select and purchase specified merchandise

• Kept records of items in layaway, received and posted customer payments and prepared and

forwarded delinquent notices

• Approved customers checks and provided checks cashing service according to the exchange

policy

• Answered inbound calls, in- person inquiries and directed customers to appropriate sales area.

• Resolved customer complaints and requests for refunds, exchanges, and adjustments.

• Provided customer with catalogs and information concerning prices, shipping times and cost.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

• Complete contract forms, prepare change of address records, or issue service discontinuance

orders, using computers.

Technical

• Deliver service and support to end-users using and operating automated call distribution phone

software, via remote connection or over the Internet.

• Interact with customers to provide and process information in response to inquiries, concerns,

and requests about products and services.

• Gather customer’s information and determine the issue by evaluating and analyzing the

symptoms.

• Accurately process and record call transactions using a computer and designated tracking

software

• Organize ideas and communicate oral messages appropriate to listeners and situations.

• Stay current with system information, changes and updates.

Receiving/Stocking

• Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on

information from incoming requisitions

• Packed and unpacked items to be stocked on shelves in stockrooms and warehouses

• Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or

other areas

• Loaded items off the truck and placed them in receiving for store pickup, delivery, and

restocking

Employment

Customer Service Rep (Work from Home), Liveops Jan. 2014 – Aug 2014

Customer Service Rep, GTECH, Atlanta, GA Jan. 2013- Jan 2014

Customer Service Rep, Office Team Temporary Staffing, Atlanta, GA Nov. 2012-Jan. 2013

Call Center Representative, Alorica, Kennesaw, GA Oct. 2011-Oct. 2012

Customer Service Rep, Sears, Marietta, GA Nov.2006- July 2011

Education

University Of Phoenix, Marietta, GA Jan 2009-Present

Psychology

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