Customer Service Representative

Vangeline V. Meneses

Phone: 091******** / Email: *********.****@*****.*** / skype ID angie.vvm

Summary

I have discovered great value in doing Home based job, specifically saving

time to commute going to work. Possessing right attitudes and characteristics to

retain client’s satisfaction is greatly important to me. I am always driven to work with

integrity, with keen attention to detail and to provide quality performance.

Skills

• Blog commenting • Chat support

• Data encoding • English proficient

• Article spinning • Social Media Advertising

Business Process Outsource Experience

Genpact LLC – Process Associate/ Customer Service Representative

May 28, 2009- March 15, 2014

Experienced Prepaid Debit Card Specialist for:

Activation Department

• Specialized in card activation, reloading money to customers’

accounts and process refunds for customers’ that failed

verification.

Lost and Stolen Department

• Responsible in processing replacement cards for customers’ who

have their cards lost, stolen, compromised, not received,

damaged & expired.

Retail Support Department

• Responsible in assisting Store retail partners selling company’s

debit prepaid cards and other concerns such as card supply

replenishment, pin disabling and merchant verification.

Loss Management Department

• Responsible in recovering loss for company’s revenue, wherein

the main concern is to block cardholders’ accounts due to

suspicious activities, release block on cardholders’ account

subjected for funds exhaustion and/or resolved disputes.

English Tutor Working Experience

One on One Private & Project Based English Tutor

December 2003 – May 2009

- Administered one on one English teaching, guided with English

materials and books created to fit Korean students learning abilities of

different ages in the English Academy..

Education

Bachelor’s Degree

Centro Escolar University– Bachelor of Science Major in Psycology

1999-2003

Secondary Education

Lycee D’ Regis Marie- High School

1995-1999

Personal Data

Birthday: January 26, 1982

Age: 32 years old

Address: 61 B Ninoy Aquino Avenue, Sto Nino Paranaque City

Status: Single

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