Engineer Quality

CURRICULUM VITAE

MOHAMMED ABDUL RAHMAN (: ****-905-***-****

(:

**************@*****.***

To secure a dynamic position in a professionally challenging environment

where my technical and analytical skills will be utilized to the utmost

level and provides enough scope to explore my knowledge to serve the

organization to the best of my ability and skills

. A qualified Technocrat and a seasoned professional with 8+ years of

domestic and International experience in IT/Telecom

. Deep understanding of technology with focus on delivering business

solutions. Proven ability to be a strong professional with the sound

knowledge of the new technologies and advanced applications

. Proficient in managing & delivering Network Administration for various

clients

. Comprehensive understanding of networking concepts and maintenance in

multi-platform environments

. Recommends resolutions to complex matters of significance and

coordinate the implementation of the approved course of action

Competency Matrix

. GPON FTTH Planning & Implementation

. Project & IT Technical Management

. Network Administration

. Server's Installation (Hardware & OS)

. Desktop & IT Support

. Troubleshooting Ability

. Technology Leadership

. Business Solutions

. Quality Assurance

. Client Interaction

. Team Management

. Operational & Strategic Planning

.

Trainings

. Attended training on Exchange Server 2007 & CCNA in November 2011

. Attended training on Introduction to WDM Technology in September 2010

. Underwent FTTH Installation and Termination training in December 2009

Technical Proficiency

. Basic Computer Fundamental, Ms-Office, Ms-Exchange Server 2007 and

CCNA

. Splicing Machine's Used: FUJIKURA FSM30S, FSM60R & FSM60S

. Typing Speed: 53 Words Per Minute

Professional Experience

* HUAWEI TECH. INVESTEMENT CO. LTD. QATAR From 22-Sep-2011 to

30th June 2014

Ooredoo FTTx Project

Senior Engineer

Roles & Responsibilities:

o Prepared Project Plan, Resource Plan, Quality Plan, Risk Plan,

Acceptance Plan, Communication Plan, Procurement plan and Phase

reviews.

o Managed three subcontractors with 45 Teams, 9 Supervisors and 3

Engineers.

o Conducted weekly Quality/KPI/Technical Meetings with subcontractors

and teams.

o Monitored and analysed daily progress and risks and achieved daily

targets and KPI's.

o Prepared area analysis report and generated more connections for the

ground team.

o Prepared PO's (Purchase Order) with respect to line items and BoQ

(Bill of Quantity)

o Monitored and follow up on DCRs (Design change request) & NER (Network

expansion request) with design team and implemented new splitters and

closures and bring on the new 500+ users on network and generated

revenue to the company.

o Resolved Technical Issue's cases and bring the new connections and

revenue to the company.

o Monitored on daily work order request flow with call centre team and

follow up on IT issues and escalated to next level if it is not

resolve within the approved SLA.

o Issued TBTs (Tool Box Talk) on quality and SOPs.

o Prepared KPI's of subordinates and ISP Installation Teams.

o Prepared area acceptance and handover plan.

o Prepared Weekly, Monthly KPIs with respect to assigned target and

actual achievements and failures.

o Spearheading FTTH implementation, surveying & acceptance of sites,

review of material list as per contractor request, payment document

verification,

o Ensured all aspects of the projects are completed within approved

budget and agreed time limit

o Ensured quality standards during FTTH implementation, survey,

planning, implementation & acceptance

Technical Trainer/ Quality Engineer ISP

Roles & Responsibilities: SEP

2011 - SEP 2012

o Conducted audits on daily whereabouts submitted by sub contractors and

ensured committed resources available on site, on time for ISP

Installation and Migration/Activation.

o Conducted 100% audits on committed resources, tools and logistics

available with sub contractors for smooth delivery of Installations,

Migration/Activation.

o Conducted audits and site surveys to ensure the teams are following

the agreed and signed SOPs on site for smooth delivery with quality.

o Reviewed material request submitted by sub contractors in order to

avoid material wastage and to issue the required material on site.

o Conducted audits on Acceptance reports submitted by sub contractors

for further payments processing.

o Conducted weekly meetings on Safety, Quality and Delivery of project.

o Provided support on VIP, Social Media and Critical cases on site with

ISP Installation team to migrate the services on Fibre with complete

customer satisfaction.

o Issued site instruction for improper handling of materials, safety and

quality.

o Trouble-shooter for High Loss, No Signal/Power cases end to end

testing (OLT to Splitter level) using OTDR.

o Liaised with ENOC team to provide support on Migration/Activation in

order to troubleshoot DEL to VOIP, PON not stable, ONT registration

failed cases.

o Provided support to Implementation team in customer premises to re-

routing or adding new extension lines through Internal MDF with main

input from ONT.

o Provided support where implementation team encountered blockage during

feeding the drop cable from Splitter MH to IDP, MH-MH, and MH-Pole.

o Provided support on different types of connection scenario like under

ground, B2H, Overhead and FTTB.

o Prepared DCR (Design change request) and NER (Network expansion

request) in order to connect more number of customers on FTTX.

o Responsible to check proper cleaning, coiling, labelling and splitters

fixation.

o Provided ISP training to 500 teams of Huawei/Sub contractor new

resources on GPON FTTH Implementation.

o Provided training on business rules and SOPs in order to deliver

installation with quality.

o Provided training on various connection types (Under ground, Building

2 Home and Over head)

o Provided Process training to Huawei staff.

o Provided Migration training to Huawei/Sub contractor engineers.

EMIRATES TELECOMMUNICATIOS CORPORATION - ETISALAT Mar 2009 to

Sep 2011

Quality Analyst

Quality Analyst Roles And Responsibilities:

o Conducted quality audits before/after migration of services (DSL,

Telephone and ONT).

o Visited customer place and audited work done by contractors.

o Daily visited sites and conducted Quality audits of ongoing Projects.

(Outdoor & Indoor ) FDH. MINI-ODF, Termination, Patching, UTP Testing.

o Prepared Acceptance Test Report for the work done by contractors at

the site.

o Escalated all problems/issues to the immediate supervisor, related to

production/ personal- professional or motivational

Migration Tech Roles And Responsibilities:

o Installed and migrated 1000+ users from copper to FTTx

o Upgraded Optical Network Terminals and Modems before migrating on

FTTx.

o Created 1600+ users in PMS (Provisioning Management System)

o Installed and prepared (Fast-SC Connector) to connect ONT (Optical

Network Terminal).

o Escalated all problems/issues to the immediate supervisor, related to

production/ personal- professional or motivational.

* PROGRESSIVE INFOTECH PRIVATE LIMITED Aug 2008

to Dec 2008

Technical Consultant

Roles And Responsibilities:

o Provided onsite troubleshooting for HP Desktop's, Laptop's, Server's

Printer's and Networking.

o Installation of HP Desktop's, Laptop's, Server's and Printer's. (Hardware

& Software)

o Advised and provided on-site remedial maintenance services as well as

preventive maintenance services on hardware as well as on operating

system.

o Advised and provided on-site and environmental checks, provided,

assistance when required in formulating technical solution to problems

relating to desktop computers as also to render advise and services

on up gradations of systems etc.

o Reviewed official updates posted on the intranet.

o Took the backup of the important data before formatting or reinstalling

the Operating System.

o Migrated the data from old computer to new computer as per the customer

requested.

o Configured Outlook, Lotus Notes Mail Client.

* BRIGADE CORPORATION INDIA PVT LTD May 2007 to

Feb 2008

Technical Support Executive

Roles And Responsibilities:

o Responded to account specific email queries of HP Desktop PCs after

understanding and analyzing the customers' problems.

o Ensured response given adequately satisfies the customer - the first

time.

o Ensured the response time as well as the response quality is within

the norms specified for the account.

o Provided response to many queries as possible and above the minimum

expected number, as fixed/ changed by the management from time to

time.

o Ensured the content, wording and appropriateness of the response being

given to the customer.

o Reviewed official updates posted on the intranet before processing and

as and when new updates are posted.

o Routed tickets to correct account/bucket in case of escalations or

rerouting.

o Drafted all responses grammatically correct customized / personalized,

by following the account specific norms for the same.

o Responded the queries within the specified response time (SLG) with

the specified Quality norms of the account

o Escalated all problems/issues to the immediate supervisor (SME),

related to production/ personal- professional or motivational

o Reported the Number of queries handled, emails replied and closed,

email assigned to escalations or other boxes.

* BHARTI AIRTEL LIMITED Apr 2006 to

Dec 2006

Officer Technical

Roles And Responsibilities:

o Installed 1200+ DEL & DSL connections and generated revenue to the

company.

o Configured 1000+ modems, routers with and without networking.

o Troubleshooting and maintenance of modems, routers and networks.

o Expanded network in the city and generated 1000+ connections for sales

team.

o Maintained exchanges RSU (Remote Switch Unit) and network.

o Handled customer phone calls and providing onsite service to the

customer.

o Responded to the queries within the specified response time (SLG) with

the specified Quality norms of the account.

Escalated all problems/issues to the immediate supervisor (SME),

related to production/ personal- professional or motivational

* INTERBEST COMPUTERS April 20005

to April 2006

Hardware and Networking Technician

Roles And Responsibilities:

o Installed Desktop PC's and Networking device.

o Provided onsite service to the customers for Desktops

Hardware/Software

Educational Credentials

. Diploma in Electronics & Communication Engineering from VMR

Polytechnic, SBTET in 2005

Personal Vitae

Date of Birth: 21st August, 1985

Languages Known: English, Urdu, Hindi & Arabic (Basic)

Location Preference: KSA, Oman, Bharain & Kuwait

References: Available upon request

Driving License(s): UAE, Qatar and India

In view of the above, request you to kindly give me an opportunity to serve

your esteemed organization in the capacity mentioned above.

Mohammed Abdul Rahman

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