Customer Service Administrative Assistant

Heather Hallett

*** ******* **. ****** **, K*S *K9 613-***-**** ****************@*****.***

OBJECTIVE

Recent graduate looking to obtain an entry-level position in the environmental field

EDUCATION

Carleton University – Ottawa, Ontario

BA in Environmental Studies, May 2012

Algonquin College – Ottawa, Ontario

Diploma in Water and Wastewater Management, August 2012

SKILLS SUMMARY

Language and Communication Skills

Advanced English verbal and written communication skills

Advanced University French spoken and written

Able to develop and maintain solid relationships with both external clients and work associates

Organization and Problem Solving Skills

Able to establish work priorities, ensure procedures are followed, and ensure deadlines are met

Able to work well under pressure and in a fast-paced environment

Ability to set own priorities, work both independently, and within a team setting

Can work with changes in daily plans with little notice

Research Skills

Strong research and writing skills demonstrated through successful completion of university

essays and laboratory reports

Knowledge of statistics, including measures of central tendency and dispersion, correlation

coefficients, linear regression, nonparametric tests and analysis of variance

Experience in project design and sampling methods

Laboratory Skills

Experience following laboratory procedures and SOPs

Experienced in spectrophotometry, chromatography, FID, liquid and solid phase extraction,

microscopy, nutrient analysis, titration, simple and differential staining, pH analysis, pipetting,

and standard preparation

Computer Skills

Proficient in use of MS office, excel, power point, and access, SPSS, and ArcGIS

WORK EXPERIENCE

Intern

Sierra Club Canada, Ottawa Ontario

August 2013-present

Responsibilities include: research, communicating with public, fundraising actives, grant

proposals, and social media

Team Leader - Applied Research Project

March 2012-August 2012

Scope of research: Spatial Analysis of Nutrients in Muskrat Lake and their Potential

Influence on Algal blooms

Research conducted in conjunction with Hoch Farm and Algonquin College

Administrative Assistant

Shine Foundation, Ottawa Ontario

December 2009 – May 2012

Carried out administrative activities of the establishment while ensuring standard

operating procedures were met

Established work priorities of staff, ensured deadlines were met

Responsibilities included: preparation and editing of documents, creating press releases,

promoting and coordinating fundraisers and events, handling client correspondence,

electronic scheduling, and inventory control

Manager

Whispers Pub and Eatery, Ottawa Ontario

May 2006 – Present

Manage daily activities such as staff scheduling, training, inventory control, maintenance

of equipment, bookkeeping, and coordinating and promoting events

Effectively lead and motivate co-workers

Ensure the quality of food, drinks, and experience of the patrons

Provide excellent customer service

VOLUNTEER EXPERIENCE

Green Party of Canada

October 2013-Present

Attend meeting of the Standing Committee on Environment and Sustainable

Development (ENVI) and reported results

Ecology Ottawa

January 2008- September 2011

Interacted with the public promoting community involvement in environmental issues at

different events throughout the city

Helped organize and carry out events such as fundraisers, and provided research for

various projects

Rideau Valley Conservation Authority (City Stream Watch)

May 2008 – September 2011

Gained experience in obtaining and recording valuable information on the physical and

biological characteristics of creeks and streams in the City of Ottawa

Gained knowledge of local invasive species and wildlife, electro fishing, fish sampling

and identification, use of GPS, and survey techniques

Participated in stream cleanups, and soil erosion restoration projects

REFERENCES

Available on request

Page 2

Contact this candidate