Customer Service Administrative Assistant

Dana Quinlivan

Commerce City, CO ~ 720-***-**** ~ ************@*****.***

BUSINESS ADMINISTRATION

Years of experience in the administrative assistant/customer service field.

High-volume call center environment Handled customer inquiries and

complaints with excellent communication, Prioritize and have exceptional

organization, and time management skills. Demonstrated customer service

skills and experience with general administrative able to transition

between workers and managers as needed with pleasant demeanor, able to work

independently without constant supervision. Worked in the collection field,

sales, billing, and achieving awards for excellent customer service. Direct

calls accordingly per customer's needs with excellent written and verbal

communication skills and the experience of problem solving and

troubleshooting skills with loyalty, honest filling the needs of the

customers and the company at the highest standards.

PROFESSIONAL SKILLS

> Microsoft office-Windows 7, Excel, Word 2010, Outlook, Power Point,

Access, Microsoft Project 2010

> Typing, 10 Key, Data entry

> Billing-Reviewed customer's bill with customer and explained charges and

service. Accounts Receivable/payable

> Multitask- resolving most of customers issue on phone to prevent

forwarding call to another department or supervisor

> Problem Solving Skills-Resolving customer's complaints, reviewing with

floor manager on issue and returning customers call with results.

> Team Player-Worked with 10-12 others employees on customer accounts and

billing questions in a call center environment.

EDUCATION

Associate of Applied Science Business Management, Westwood College

Denver, CO President's List, Dean's List,

Perfect Attendance, 3.87 GPA

Phi Beta Lambda- Future Business Leaders of America (FBLA)

Accounting 1& 2, Finance, Business Law, Marketing,

Human Resources, Small Business, Project Management,

Advanced Microsoft Office

Accounting and Bookkeeping, PCDI

Phoenix, AZ Journals, Ledgers, T-accounts

4.00 GPA

Accounting, General Studies, Mesa Community College

Phoenix, AZ Journals, Ledgers, T-accounts

3.85 GPA

EXPERIENCE

Co-Owner/Management/Administrative/Self Employed

2010 to2013

Quinlivan Transportation

Denver, Colorado

Obtained legal documents and permits required for pickup and delivery to

customers in Western and Midwestern states.

Dana Quinlivan

Commerce City, CO ~ 720-***-**** ~ ************@*****.***

Customer Service/Cashier

2011 to 2013 McDonald's

Commerce City, Colorado

Maintained a company manner required assisting customers, cashier, and

stocked product per shift

Merchandiser Resetter

2009 to 2010

RMSI / Archco

Denver, Colorado

Reset product on shelves per schematics, communicated with Vendors and team

lead.

Customer Service/Cashier

2008

Phillips 66/ Diggs Petroleum

Henderson, Colorado

Assisted customers with products and cashiering, responsible for

maintaining cleanliness and appearance of interior and exterior of busy

market and gasoline station.

Administrative Assistant

2006 to 2007

Ionex Resource Corporation

Lafayette, Colorado

Administrated Assistant to Department Manager, including printing blue

prints, filing, faxing,

coping, prepared documents or folders for meetings, answer phone

ACCOMPLISHMENTS

> Awarded for my quality assurance complied with company guidelines,

instructions, policy, procedures

> Awards in Attendance over a year of service.

> Achieved the highest award for friendliness program by providing caring,

professional service

to each customer

> Received Certificate for "extra mile" in retrieving customer that closed

accounts and gathered new clientele in the same month.

> Achieved the highest award for friendliest customer service

representative.

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