Customer Service Medical

ROBIN MYLES-STANFORD

**** ******** **, ****** *******, Ga 30127 • Cell: 1-630-***-**** • **************@*****.***

Professional Summary

Responsible individual who has served as an exceptional assistant

Achieved departmental goals through successful coordination with administrative duties, human resource

departments, insurance and coding, and billing and coding

Obtains vast and related experience in working under a medical se ing, which involved management of medical

data, patient records, and preparation of financial statements

Skills

Patient-focused care ICD 9 forms specialist

Work History

Instructor, 06/2010 to 12/2013

Coyne College – Chicago, IL

Knowledge of basic business arithmetic; techniques and methods of using standard word processing,

spreadsheet, database and other office software and equipment.

Strong ability to interpret, apply, ordinances, policies and procedures

Knowledge of Claims 1500 forms, encounter forms, Insurance, HIPPA, ICD-9, HCPCS CPT,

Electronic Health records Allied Careers

Clinical standards Medisoft and Practice Partners computer programs

Medical office procedures which includes; front office maintenance, scheduling, insurance verification,

registration, CMS forms, processing mail, customer service, electronic processing and faxing, escribing, patient

billing, and medical records

Knowledge of personal health record (PHR) how they differ from electronic health records, and different types

of PHR's available

Knowledge of insurances; Medicaid, Medicare, Blue cross Blue shield, HMO, PPO. Tricare, and managed care

Billing Specialist, 01/2008 to 05/2010

St Alexius Medical Center – Hoffman Est, IL

Evaluating medical records documentation to ensure that diagnostic procedural codes accurately reflected

and supported the outpatient appointment

Handled responsibilities including, reviewing Medicare reimbursement claims before submission to minimize

claim denial

Handled creating, organizing, updating and maintaining data spreadsheets by using medical billing software

Secretary of Diagnostic Imaging, 01/2004 to 05/2010

St Alexius Medical Center – Hoffman Estates, IL

Completed patient billing and insurance verification

Implemented customer service including, responding to patients questions and proving information via

telephone, emails, and in person

Registered patients and coordinated health care appointment

Performed administrative tasks, such as, data entry, processing mail, filing/ film library, electronic

processing/faxing, basic bookkeeping

Specimen handling and front office maintenance

Familiar with HIPPA, Meditech, CMS forms and EOB forms

Phlebotomist, 12/2005 to 12/2006

St Alexius Medical Center – Hoffman Estates, IL

Provided phlebotomy services in response to requisitions for outpatient hospital se ings

Consulted with patients to obtain information for laboratory records

Trained laboratory staff pertaining to skillful techniques

Customer Service Technical Representative, 02/2003 to 07/2005

AT&T Broadband – Schaumburg, IL

Knowledge of basic business arithmetic such as, techniques and methods of standard word processing,

spreadsheets, database, office software and equipment

Interpreted and applied ordinances, policies and procedures

Researched information and resolved customer service concerns

Prepared correspondence and performed various clerical and administrative duties for the Finance

Department

Education

Medical Billing and Coding: Billing and Coding, 2003-2005

Kaplan University - Indianapolis, I N

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