Customer Service Training
Resume:
Milton Reed
McDonough Ga *****
************@*****.***
OBJECTIVE:
Seeking a full time position in law enforcement as a jailer or dentention officer to
utilize my skills and provide an opportunity to further advance my knowledge and
techniques.
Qualifications:
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to manage and control highly stressful situations
• Ability to collect, compiles, and analyzes information
• Detail oriented and self motivated
• Ability to work independently or within a group setting
Education:
Jackson State University, Jackson, MS May 2009
BS in Criminal Justice and minor in Correctional Service
Employment History:
August 2009 PresentTeam Lead Patrol Division,Full Time, Allied Barton Security
Atlanta, GA
Partol Multiple Site
Secure all doors of the property
Make sure there noone trepassing on the property
Respond to alarm activation at different sites
Property light inspection reports for each property
Sergeant Officer, Full Time, Allied Barton Security Services, Stockbridge GA
Aug 2009- Present
Maintain detail security around ground of employment
Secure vehicle incoming and outgoing shipping log
Closing and opening of work building
Report any activity inside work station
Secure all doors and window locks
Drive in vehicle to make sure perimeter is secured
Memberships, Training, Certifications
• Security Officer Basic Course
• Ready Response Emergency Prevention and Preparation Training
• Fire Safety Officer (FSO) Training
• CPR
State of Georgia Weapons Carry License
Milton L. Reed -Number 2011-F-178
Adult Detention Officer/Field Training Officer, Full Time- Hinds County Sheriffs
Department, Raymond MS
June 2006 – Aug 2009
• Maintain order within the institution and enforce rules and regulation
• Monitor the activities and supervise the work assignment of inmates
Report orally and writing on inmate conduct
• Report security breaches, disturbance, violation of rules and any unusual
occurrences
• Periodically conduct searches of inmates and their living quarter
• Settles disputes between inmates
• Reasonable for training new employees
• Central control operator
• Working inmates’ supply (issuing out county supplies to inmates and dressing
them)
• Hall escort (preparing inmates for booking process)
• Strip searching inmates before entering the facility
• Booking inmates into facility
Membership, Trainings, and Certifications:
• American Criminal Justice Association (Lambda Alpha Epsilon)
• OCAT Basic Course presented by Personal Protection Consultants, Inc
• Is-00700 National Incident Management System (NIMS) (Emergency
Management Institute/ FEMA)
• IS-0800.B National Response Framework (Emergency Management
Institute/FEMA)
• IS-00100.A Introduction to the Incident Command System (ICS 100) (Emergency
Management Institute/ FEMA)
• IS-00200 ICS for Single Resources Initial Action Incidents (Emergency
Management Institute/ FEMA)
• Taser X26 Certification for 2007 and 2008
• Basic Jail Officer Training (Hinds County Sheriff’s Department)
• Basic Detention Jail Officer Training (Hinds County Sheriff’s Department)
• Mentally lll and Fingerprinting (Jackson Police Department)
• Mississippi Adult Detention Officer (State of Mississippi)
Lead Customer Associate, Full Time- Pitney Bowes, Jackson MS
Jun 1999- Jun 2004
• Provided exceptional customer service to the consumers within our network
• Conducted huddle meeting
• Responsible for logging, delivering, bar- coding and closing out b-stems
• Investigated unidentified packages for delivery and kept a manifest for every item
delivered requiring signatures
• Responsible for sorting incoming and outgoing mail to various service centers
• Reported all incident as well as client/ personnel changes to the team leader
Reference:
Willie Nunez Allied Barton
1438 West Peachtree Street
Atlanta, Ga
email www.alliedbarton.com
Sgt Lameka Gee- Hinds County Sheriff Department
1450 County Farm Road
Raymond, MS
email ***.**********@*****.***
Shelia Duffy- Pitney Bowes
175 East Capital Street
Jackson, MS
Sgt Latanya Sturgis- Hinds County Sheriff Department
1450 County Farm Road
Raymond, MS
Sgt Jerry Harris-Hinds County Sheriff Department
1450 County Farm Road
Raymond, MS
email ***.********@***.***
Contact this candidate