Operation Analyst for middle east
Resume:
Basma Mohamed Refaat Abdel Razeek
Contact Information:
Egypt Current: Dubai
Address: El Rehab Compound Address: Dubai Marina,
Zumard Tower.
Telephone: +202-******* Telephone: +971-*-***-****
Cellular: +201*-******** Cellular: +971*********
E-Mail: *.*.*****@*******.***
Personal Information:
Birth date: 05.11.1981
Marital Status: Single
Nationality: Egyptian
Career Objective:
Pursuing a challenging position in an organization that offers me a stable and positive
atmosphere and inspires me to enhance my professional skills, and therefore to
innovate the work culture for the betterment of all parties concerned and with
opportunities for career growth.
Work Experience:
*Operation Analyst for Middle East.
Johnson controls, Dubai - UAE. From May 2014 – till present.
Identifies project requirements by analyzing operations determining project scope
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documenting results checking customer contracts.
Develops problem solutions by describing requirements in a work-flow chart
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studying system capabilities; analyzing alternative solutions preparing system
specifications writing programs.
Develops project estimates by identifying phases and elements, personnel
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requirements, and costs.
Verifies results by completing tests.
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Prepares customers to use system by conducting training.
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Provides reference for customers by writing documentation; providing support and
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help.
Maintains systems by researching and resolving problems; maintaining system
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integrity and security.
Maintains quality service by establishing and enforcing organization standards.
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Prepares reports by collecting, analyzing, and summarizing information.
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Maintains professional and technical knowledge by attending educational
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workshops; reviewing professional publications; establishing personal networks;
benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
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*Branch System Operation Specialist.
Johnson controls, Cairo - Egypt. From Dec 2011 – May 2014.
Work on Percentage of Completion (POC) for each project.
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Coordinates Johnson Controls invoice processes, subcontractor requirements and
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materials to meet revenue plan and may release payments to subcontractors.
Assists the project owner by placing material orders; and tracking material
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shipments and changes in delivery dates; and requesting purchase orders, creating
new vendor set up documentation.
Generates contract safety documents (reporting). Assists project owner with JCI
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safety compliance at construction site.
In conjunction with the Branch / Region, identifies and sets up Electronic
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Procurement Agreements for subcontractors or approved vendors.
Assists the project owner in updating and scheduling JCI labor, material and
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subcontract labor within the project Installation Information System for the purpose
of projecting planned project costs.
Assists the project owner in completing simple project billing schedules in the
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appropriate format within specified timeframes. Assists with creating schedule of
values for equipment and installation contracts and coordinates billing with project
owner based on project terms and conditions.
Assist the Branch Management in conducting the branch backlog reviews for all
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installation and equipment contracts.
Assist in new customer or owner account set-up and credit application process.
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Perform day-to-day Branch financial transactions.
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Maintains and tracks Branch assets as required.
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Perform day to day administration work and travel procedures for all the team.
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Follow up with the customer services support for the logistics issues and order
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status for the back orders.
*Sales Support and Sales Assistant.
Siemens Technology S.A.E Cairo – Egypt. From Dec 2009 - to Dec 2011.
Prepare the offers in coordination with the technical sales during the bid phase,
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price offers with end user customers.
Do the estimated cost of the project and what is the reasonable margin.
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Check Contract and working with all the support teams to finalize it starting from
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receiving the order until receiving the last part of the payment.
Reporting of order project status according to defined reporting structure and tools
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in place.
Prepare monthly reports required by the management.
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Making order confirmation.
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Implement all the company guidelines and policies in every aspect (during
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tendering, implementation, daily work etc.)
Handle Customer inquiries & solving problems.
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Follow up with the order handling team and order processing team for all the order
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status and dispatch orders.
Handle all the forecast report, revenue for Sales team and other administration
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report require for the sales team.
Handle all legal approval for the export items (Damex System).
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Export Control officer for Egypt Customers and for material.
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Be involved in stock control and work with the sales to deliver all the stock orders.
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Handle any Business trip for the entire team and sale director (including Visa,
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accommodation tickets and expenses).
Handle all sales team events.
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Using a range of office software, including email, spreadsheets and databases.
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Managing filing systems.
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Developing and implementing new administrative systems, such as record
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management.
Recording office expenditure and managing the budget.
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Organizing the office layout and maintaining supplies of stationery and equipment.
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Organizing and chairing meetings with your staff - in lower paid roles this may
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include typing the agenda and taking minutes, but senior managers usually have
an administrative assistant to do this.
Overseeing the recruitment of new staff, sometimes including training and
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induction.
Writing reports for senior management, which may include reports on finances,
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staff performance, service development or an annual review.
Delivering presentations about the work of the office to senior management and
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other sections of the organization.
Involvement in management discussions on the organization's policies and
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strategic development.
Responding to customer enquiries and complaints;
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Reviewing and updating health and safety policies and ensuring they are observed.
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Arranging regular testing for electrical equipment and safety devices.
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Attending conferences and training.
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*Senior international purchasing and logistics specialist.
Silicon 21(Cisco system distributor) Cairo – Egypt. From April 2006 - to Dec 2010.
Handling areas Dubai, North Africa & Levant countries in terms of purchasing
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orders.
Responsible for purchasing orders in all its details, carrying out the orders till orders
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arrival to our warehouses including shipping procedures, documentations & packing
procedures
Executing work through Cisco system & Oracle system
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Handling customer queries & solving problems
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Main suppliers which I handle are Cisco, Fluke, Zhone, Apc, Comstor UK, Comstor
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France & Linksys.
Responsible for Linksys product handle everything starting from purchasing the
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products from Netherlands until deliver to our stock including claims and relation
between our retailers and vender regarding the POS (POINT OF SALE ) and claims .
Collating information for meetings
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Issuing enquiries for quotation
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Involvement in Supplier Quality issues
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Identification and implementation of cost savings
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Price and service negotiations
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Expediting, evaluating and processing quotations
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Preparing Sourcing presentations for European, North American and Global
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approval.
Informing the supply department of current supply issues through the notice board
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and supply meetings.
Other long-term projects within the Supply department
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*Office Manager.
Swiss Garment (Arafa Group) Cairo – Egypt. From April 2006 - to Dec 2010.
Personal assistant and interpreter for the British factory manager (Acting as his
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administrative deputy).
Administrative assistant to the formal factory, sorting out day-to-day Activities.
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In addition in the same time work as an assistant to British Manager for this
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company responsible for the samples to all the customers.
Using a range of office software, including email, spreadsheets and databases.
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Managing filing systems.
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Developing and implementing new administrative systems, such as record
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management.
Recording office expenditure and managing the budget;
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Organizing the office layout and maintaining supplies of stationery and equipment.
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Languages and Skills:
Arabic: Mother tongue.
English: Excellent
French: Intermediate.
Computer skills (MS office: Excel, Word, PowerPoint), MS project, and Internet utility
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skills.
Executive skills (office management, organizing and filing, marketing research,
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financial analysis).
Professional skills interpersonal communication, working under pressure, self
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motivated, effectively participates and contributes as a member of a work team,Problem Solving, Quality Focus, General Consulting Skills, Project Management,
Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge,
Networking Standards.
Education:
Degree: Master of Business Administration Swiss Victoria University (Strategic
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Management and supply chain) - 2014.
Bachelor’s degree in apparel design Management & Technology [Very Good ] -2004
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Graduation Project: INDIAN NIGHTS [Excellent]
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Courses & Trainings:
Situational Leadership® II certificate from Blanchard in JCI Dubai branch-Dubai.
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Basic Project Management BPM Project Management Information House
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Export and Import Basics (FICI).
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Expo logistics certificate from RITI (regional IT institute).
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Internal Training In Siemens Portal (Cash flow basic, Statement of account basic,
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planning basic, warehousing basic,etc..)
Certificate of internal auditing in silicon 21.
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Photoshop level 1.
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References:
Available upon request .
Contact this candidate