Customer Service Manager
Resume:
Hello, ********@*************.***
I’m Karla Hernández. 613-***-****
Graphic Design. Event Management. Social Media.
Skills • Problem solving • Color sense
• Self-management • Proficient in Adobe Creative Suite
• Building relationships
• Logistical planning • Proficient in MS Office
• Adaptability
• Commercial awareness • Proficient in Social Media platforms
• Reliable team player
• Conceptualization • Spanish - Native proficiency
• Analytical thinking
Objective
Obtain a position in the creative arts industry where I can acquire a practical knowledge of all aspects of events manage-
ment as apply my previous experience and skills.
Education
Ontario College Graduate Certificate in Event Management. January - October 2014 (Expected)
Algonquin College, Ottawa campus, ON
Graphic Design Bachelor's Degree. 2004-2008
Universidad del Valle de México, Querétaro campus, MX
Event Work Experience
Summer Intern
Sparks Street BIA, June - September 2014
• Ribfest 2014
• International Buskerfest 2014
• Fiesta Mexicana 2014
Summer - Fall Intern
Kamps Operations, August - October 2014
Assistant Volunteer Co-ordinator among other positions such as hospitality, admission and registration.
• House of Paint 2014
• Arboretum 2014
• National Capital Craft Beer Festival 2014
Event Manager
Rockin ‘n’ Rollin For Wishes, June 19th 2014
“Children’s Wish Foundation” Fundraising Event run with a zero dollar budget
• Raised $3,000 in funds in support of The Children’s Wish Foundation – National Capital Chapter
• Created, developed and organized all programming and entertainment aspects of the event.
• Created, managed and ran a production schedule.
• Coordinated volunteers.
• Got donations from businesses.
Green Team
Bluesfest 2014
Floater
Caneast Trade Shows - Ottawa Wedding Show Spring 2014
Greeter
Latin American Film Festival 2014
Venue assistant
Festival Marvin - Mexico City, May 2013.
• Coordinated volunteers, security, ticket holders, etc.
• Reported about incidents or any security issue.
• Checked supplies for the open bars.
• Bands merch inventory.
• Ticket holder.
In charge of 3M Automotive's stand for annual Automotive maintenance and Repair Trade show
Expo CESVI – Mexico City, 2011 & 2012
• Created and developed the concept, design and art for the stand.
• Coordinated and supervised suppliers for the stand.
• Sample and product sourcing prior to the event.
• Ran casting sessions for trade show models and promotional staffing.
• Coordinated sales vendors and demos for the stand at the event.
• Created, managed and ran a production schedule.
Marketing and Graphic Design Experience:
Community Manager
Marat Media - Mexico City, 2012
• Content creation.
• Customer service.
• Integrated marketing campaigns.
• Management & Moderation.
• Listening & Reporting.
• Live event coverage in social media.
Latin America Marketing Communications Coordinator
3M Mexico - Mexico City, 2009-2011
• Graphic design: Corporate, POP, Editorial, Packaging, Print.
• Advertising and Branding.
• Visual development of internal communication for the Transportation Industry Division.
• The team in which I worked directly won the MKT Excellence Award for Best Practices.
References available upon request.
Thank you!
********@*************.***
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