Sales Technical Support

Matthew J. Reilly

**-** **** ******, *******, NY 11105 • 718-***-**** • ********@*****.***

EDUCATION

Mercy College

Masters of Science, Information Assurance & Security, 2014

Areas of Study: Topics in Information Security; Computer Forensics; IT Audit & Compliance; Firewall &

Intrusion Detection; Social Implications of Information Security; Wireless Sensor Networks;

Information Assurance & Management; Wireless Network & Security; Applied

Cryptography; Internet Media & Security

Saint Joseph’s College

Bachelor of Arts, History & Secondary Education, 1997

Concentration: Sociology

EXPERIENCE

Bloomingdale’s Corporate Services (2001 – Present)

Business/Systems Analyst

Technical Support:

• Provide first level desktop support for two local offices, and telephone support for five remote offices.

• Coordinate software updates and new software rollouts.

• Troubleshoot network connectivity, network printing and user access issues.

• Perform maintenance on hardware (PCs/peripherals) and coordinate necessary repairs and upgrades.

• Provide software training on an individual and small group basis within a classroom setting.

• Create access profiles based on an employees’ job code to grant specific privileges relative to their

responsibilities.

• Assist end users with incorporating new policies and procedures into their business operations.

• Escalate issues as needed and maintain communications with end users and Senior Technical teams.

Business Analyst:

• Draft and implement annual sales, staffing & purchasing plans.

• Provide detailed analysis to loss prevention’s inquiries concerning gift card fraud.

• Integrate shipping software with client datasets to improve the tracking of packages, billing and customer

service.

• Create a varied array of sales reports to highlight achievements and missed opportunities, to forecast

plans and to minimize the risk of potential exposures.

• Partner with the credit department to resolve account discrepancies.

• Coordinate the implementation of a web-based holiday campaign to drive catalog sales.

N.Y.C.E.R.S. Integrated Document Management Project (2000 –2001)

Analyst/Instructor

IBM Global Services (1997 – 2000)

Project Coordinator

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