Customer Service Representative

Tasha Booker

*** ****** *****, *************, ** 30046 646-***-**** *****.*******@*****.***

SUMMARY: Receptionist/Customer Service Representative with problem-solving skills,

excellent communication, 15-25 line switchboard, office assistance and Microsoft Office 2007.

EXPERIENCE

Skadden Arps Slate Meager Floam LLP 04/12 – 01/13

Receptionist/Switchboard Operator (Consulting Assignment)

• Covered VP and executive floors

• Scanned contracts for attorneys

• Inputted guests registration in security system

• Coordinated conference calls/bookings for attorneys and support staff

PDM Performing Arts Corporation 09/10 – 02/12

Receptionist/Assistant

• Arranged conference rooms for CEO and staff

• Assisted Executive Director while out of town

• Provided administrative support for Executive Assistant

• Directed all incoming calls to appropriate staff members

• Greeted and assisted visitors, clients, students and staff

• Signed in and maintained log-in of all visitors/students entering the building

• Ordered office supplies, handled heavy mailing and assisted with catering events

Barclays Capital (formerly Lehman Brothers) 03/06 – 09/10

Switchboard Operator

• Managed switchboard operating system, scheduled service dates in the call center

• Coordinated conference calls for internal clients/inputted guest registration in security

system

Verizon Wireless 08/05 – 03/06

Front Desk Greeter (Consulting Assignment)

• Assisted customers with statements, billing inquires, cell phone complaints and info

• Updated database with customer complaints and set up new accounts for customers

• Answered and transferred incoming calls to available representatives

MCI Newport News – VA 07/05 – 08/05

Front Desk Receptionist (Consulting Assignment)

• Managed front desk, conference bookings and maintained conference rooms

• Ordered office supplies, refilled refreshments and placed service repair calls

• Greeted clients and provided them with refreshments

Faithway Deliverance Center 01/99 – 07/05

Receptionist/Assistant

• Provided administrative support for the Pastor and ministerial staff

• Managed Pastor’s calendar and phone call follow ups for speaking engagements

• Coordinated meetings, ordered supplies, distributed mail and answered high volume calls

Education

Borough of Manhattan College

Contact this candidate