Customer Service Representative
Resume:
Adedoyinsola Osho
Plainfield, NJ 07063 Phone: 908-***-****
*********@*****.***
Objective
To obtain an Administrative Position within your
establishment where I can utilize my work
experience, computer skills and school knowledge to
benefit the needs of the company. I offer 9 years'
experience in Office Procedure working as a
Customer Service Representative, Guest Service Aide
and as a Legal Assistant in Industry Law and Hotel
Procedures with strong interpersonal skills. I
have the ability to effectively work independently
or as part of a team
While prioritizing assignments that have to be
completed in a timely manner.
Experience
Thomas P. Abode, LLC - August 2013-Present
Legal Secretary
North Brunswick, NJ
Draft legal document and correspondence.
Welcomes guests and clients.
Answers or directs inquiries thru telephone
Filing, scanning, and faxing Court documents
Prepares responses to complaints and discovery
requests
Organizes case files and maintains document
Proof reads and edits documents.
Marriott Hotels & Resorts - November 2005- May
2013
Customer Aide
Bridgewater, NJ
Maintain a high level of customer satisfaction
through exception service.
Handle guest enquirers and requirements.
Conduct inventory on hotel maintenance.
Meet and welcome new and returning guest
Education
Kean University Sept
2014-present
Masters of Public Administration (Healthcare Administration) (MPA-HA)
Union, New Jersey
Kean University
May 2013
BS degree in Criminal Justice
Union, New Jersey
EEO Honor Roll from 2009 to 2013
Dean's List, spring 2011-fall 2012
Academic Achievement Award from the Commission on Higher
Education/Educational Opportunity Fund Program (CHE/EOF) and also
from the Governor of New Jersey (2013).
Union County Community College
Aug 2010
Paralegal Studies
Associate (ABA Approved)
Cranford, New Jersey
Dean's List, fall 2007 - spring 2008, Presidents List, fall 2009.
Educational Opportunity Fund (EOF) Award for Academic Achievement
2009.
Professional Experience
Creative Problem Solving:
. Resolved service issue through consumer satisfaction survey.
. Resolved costumer's complaint through customer's suggestion on
how to make their service better.
Documentation:
. Proof reads and edit documents such as: Answers to Interrogatories,
Attorneys' Review for
Real Estate.
. Prepares concise research result with the help of surveys and
analytical reasoning.
. Draft legal documents and letters for the courts and clients.
Hobbies include:
. Being with families and friends, visiting new places, and meeting
people from diverse
Backgrounds to learn about their culture.
Qualifications . People person
. Proficient in Ms. word, excel, access, outlook,
power
point, Lexis Nexis, Westlaw, court, law libraries.
. Team liaison
. Fluent in English and Spanish . Strong verbal
communication
. A talent for communication with people of . Conflict resolution
diverse backgrounds . Attention to detail
Contact this candidate