Medical Assistant Quality Assurance

Michelle Armistad

Certified Phlebotomy Technician & Medical Assistant

East Cleveland, OH

*********@*****.*** - 216-***-****

Medical Assistant/Certified Phlebotomist Technician

Objective

I am a compassionate, capable and enthusiastic professional seeking a position as a Medical Assistant and/or

Phlebotomist in the healthcare field where I can utilize my education and provide direct patient care. I would like

to have the opportunity to continuously advance in the medical field. I am a team player that possesses strong

interpersonal and computer skills, great multi-tasking abilities as well as being dependable and hardworking

Key Skills

Phlebotomy

Administering Injections

Medical Record Management

Vital Signs

Wound Care

Urinalysis Collection

Patient Education

Microsoft Office 2010

Epic Systems

Sunquest Systems

Employer Summary

HILLCREST HOSPITAL

Mayfield Heights, OH

Phlebotomist/Specimen Processor

March 2012 - Present

Performs blood collection procedures. Verifies order requests and identifying information prior to drawing

blood. Labels all specimens collected; and delivers them to the Central Processing Area. Performs

general lab and quality assurance procedures. Coordinates prioritization, receipt and delivery of laboratory

specimens. Performs data entry. Prepares specimens for analysis; aliquots, transports and distributes

specimens. Maintains tracking information for specimens. Verifies accurate documentation relative to

specimen processing. Accepts or rejects specimens according to established standards

Huron Hospital

East Cleveland, OH

Medical Assistant

Clinical Externship

Feb - Mar 2011

Venipunctures and Injections, Triage, Wound Care, Removal of Staples and Sutures, Patient Preparation

for Physical Exams, Familiarity with Epic System and Sunset Laboratory, Medical Record Management,

Appointment Scheduling, Patient Discharge, Patient Education, Microsoft Office 2007

Private Home Care

Cleveland Heights, OH

Medical Assistant

Mar. 2011 – Dec 2012

Assist LPN with patient care that includes vital signs, medication reminder, blood sugar testing, and insulin

injection, appointment scheduling and medical record management.

Alego Health

Health Informatics Support Tech

May 2011 – Nov. 2011

Assist the various Cleveland Clinic emergency room staff with the navigation of EPIC Systems for electronic

medical records.

Education

Cleveland Institute of Dental Medical Assistants

Lyndhurst, OH

Feb 2011

Medical Assistant Curriculum consisting of studies in Clinical Medical Assisting, and Administrative Medical

Assisting. Anatomy Medical Terminology Pharmacology EKG Phlebotomy Urinalysis Suture

Removal Vital Signs Patient Charting Records Management CPT-ICD_9 Coding Office 2007 (MS-

WORD-Power Point) Medical Office Procedures

Certifications

Certified Phlebotomy Technician – American Society of Phlebotomy Technicians

Eastlake, OH

WORK EXPERIENCE

Phlebotomist/Specimen Processor

Hillcrest Hospital-A Cleveland Clinic Hospital - Mayfield Heights, OH - March 2012 to Present

Responsibilities

I perform venipunctures on inpatient patients. I process specimens that come into the lab from inpatient

patients, emergency room patients adult and pediatric, outpatient and other entities. I handle and manage

phone calls that come into the lab and direct the calls if I can not answer the question.

Accomplishments

I have grown as a health care worker

Skills Used

Great communication skills, great problem solving skills and the ability to work as a team and as well

independently

Medical Assistant - Home Health Care

Private Home Care - Cleveland, OH - June 2011 to April 2013

05.11 – 10.11

Alego Health

Cleveland, Ohio

Health Informatics Support Tech - EPIC Systems for ASAP ED

09.09 – 08.10

Academy of Learning Enrichment Center

Richmond Heights, Ohio

Lead School Age Teacher (K-7)

02.02 – 05.08

Mathematics Dept. – Cleveland State University

Cleveland, Ohio

Student Manager

EDUCATION

Certificate in Medical Assistants

Cleveland Institute of Dental - Lyndhurst, OH

2011

Health Science

Cleveland State University - Cleveland, OH

2002 to 2008

CERTIFICATIONS

American Society Phlebotomy Technicians

ADDITIONAL INFORMATION

Qualifications

Externship

02.07.2011 - 03.30.2011

Huron Hospital - a Cleveland Clinic Hospital

East Cleveland, OH

Medical Assistant Externship - Completed 240 hours

Venepunctures and Injections, Triage, Wound Care, Removal of Staples and Sutures, Patient Preparation

for Physical Exams, Familiarity with Epic System and Sunset Laboratory, Patient Charting, Appointment

Scheduling, Patient Discharge, Patient Medication and Follow up care Counseling.

Medical/Clinical/Laboratory

Routine Laboratory Tests, Phlebotomy and Injections, Suture Removal, Wound Care, Preparing Patients for

Physical Examinations, Medical Tray Setups, Assist Physicians with diagnostic procedures involving patient

care, Electrocardiograms, HIPAA

Administrative/Office

Patient Charting, Appointment Scheduling, ICD-9-CM and CPT ® Coding, Understanding third party

reimbursement requirement, Power Point, Word Processing, Excel

Contact this candidate