Customer Service Manager
Resume:
Frank T.Chauvette
Warwick, Rhode Island
***********@*****.***
Objective: To bring my strong skill set of Management, Operations and Logistics and proven
accomplishments to a company where I will make an immediate and significant impact using my
successful leadership practices.
2014 Planet Aid
Logistics Manager
Planet Aid is a non-profit organization that collects and sells donated clothing and shoes to support
sustainable development in impoverished communities around the world.
Direct supervision of 15 trucks along with 20 drivers, which included interviewing, hiring, training and
•
performance appraisals.
Evaluated and updated DOT files and proctored weekly driver safety meetings.
•
Coordinated routing of as well as scheduling of daily routes for trucks to timely pick up over 2,500
•
clothing bins in RI, Connecticut and Massachusetts on a weekly basis.
Designed and implemented new and modern 10 day training program for new hires.
•
Sourced out, interviewed and hired Transportation Manager who was a direct report to me.
•
2012-2014 Apogee Trucking/Savers
General Manager
Exclusive contact for start up of new location, responsible for all training, hiring, discipline and
•
evaluations including knowledge of DOT regulations and standards.
Installed routing logistics on a daily basis and oversee day to day operations of curbside clothing
•
collections, customer service and troubleshooting.
Implemented new excel reports and established Key Point Indicators for Fleet assessment.
•
Revised driver manual that is currently implemented in 12 other locations.
•
Created and held accountable for 2014 budget.
•
Sourced out larger location for expansion in March of 2013 and completed move project in 4 week
•
timetable under budget.
2010-2012 AAA of Southern New England
Manager of Fleet Operations
Complete supervision of 5 Supervisors along with 150 drivers, office staff, and mechanics.
•
Coordinated all Fleet and non-Fleet service vehicles with repair shop in regard to scheduled maintenance
•
and repairs.
Organized weekly meetings with upper management on timetable for completion and parts status.
•
Responsible for all scheduling of drivers as well as initial training, and ongoing training.
•
Answerable for correction, revision and administering yearly performance reviews to roadside
•
technicians and Supervisors.
Certified Level 3 WreckMaster in towing and recovery.
•
Worked in partnership with human resources interviewing, hiring, and training 90 day seasonal
•
technicians.
Increased Member satisfaction scores 10% by proctoring yearly 5 Diamond Training seminars.
•
2007-2010 Big Sisters of Rhode Island
Director of Operations
•Complete direction of Donation Center curbside clothing collections and all building
infrastructure, repairs and maintenance including a staff of 40 comprising of drivers, office
staff, managers, and telemarketers.
Reported to Executive Director weekly and monthly reports to 12 member Board of Directors.
•
Eliminated obsolete drivers manual with updated version.
•
Successfully consolidated 2 offices into a new location in 8 weeks and under the allocated
•
moving budget while still staying on line with clothing collections.
Expanded Fleet size and eliminated 15% of controlled cost due to successful contract
•
negotiation.
Discovered new revenue streams with mailer system and clothing bins that increased collections
•
by 24%
2004-2007 Amarr Garage Doors Attleboro, Ma.
General Manager
Responsible for all ordering, receiving and organization of residential and commercial garage doors
•
in warehouse as well as inventory control, distribution and deliveries.
Point person in the start-up of the Southern New England distribution center.
•
Primary responsibilities included working with corporate personnel to identify and secure the
•
location for the new site; hiring personnel at all levels for operations and sales; training of new staff;
implementation of all company policies and the setup of training manual.
Led all distribution centers nationally by exceeding sales targets by more than 90%
•
Skills Summary
Supply Chain Inventory Control
P&L/ Budget analysis Employee Relations
DOT/Safety regulations Training
Excel/Word/Office/PowerPoint Relocation and Start up
Interviewing/Hiring
Performance evaluation
Education
Community College of Rhode Island Associates in Liberal Arts
Rhode Island College Education Major
2000-2004 Manager Outback Steakhouse Bellingham, Mass
1995-2000 Bartender/Manager TGI Fridays Warwick, RI
Contact this candidate