Customer Service Supply Chain

Lisa Lynn

Dynamic team leader adept in logistics and marketing with 20 years of successful

supply chain solutions experience.

Foley, AL

***********@*****.*** - 904-***-****

Confident business executive with tenacious spirit and extreme attention to the moral, welfare and growth of

the company and its employees as a whole unit. My desire to continue to lead and to earn a solid seat with

an exceptional company that is interested in an attentive and responsible manager with a natural desire to

motivate other team members to achieve our goals.

WORK EXPERIENCE

Business Management Consultant/Part-Time

Newko, Inc. - Jacksonville, FL - February 2013 to Present

Core Goals and Responsibilities:

• Projects ranging from Sole Proprietors to Mid sized Corporations primarily in the Southeastern United States.

• Route optimization, planning, creating and auditing current supply chain methods

• Logistics efficiency improvement studies

• Business operations organization

• Organizational restructure and change

In addition to all consulting contracts, I assess overall risk for every client and develop custom Risk

Management Plans for each individual business as a value added service.

Skills Used

• Total Quality Management (TQM)

• SAP & ERP

• Lean Six Sigma

ORION Project Analyst/Consultant

United Parcel Service - Jacksonville, FL - June 2012 to February 2013

On Road Integrated Optimized Navigation project analyst for United Parcel Service

• Project using state of the art methods to enable current routes to be shorter in distance traveled, optimizing

delivery productivity and improving service standards.

• Led route auditing and time and distance studies to improve system automated route generation and drive

cost optimization

Logistics Analyst

Newko, Inc. - Jacksonville, FL - February 2008 to June 2012

Supply Chain Solution Integration and upgrades

• Projects ranging from building business plans for Sole Proprietors to restructuring and reorganizing Mid sized

Corporations primarily in Florida.

• Route optimization, planning, creating and auditing current supply chain methods

• Logistics efficiency improvement studies

• Business operations organization

• Organizational restructure and change

In addition to all consulting contracts, I assessed overall risk for every client and developed custom Risk

Management Plans for each individual business as a value added service.

Skills Used

• Total Quality Management (TQM)

• Lean Six Sigma

President/CEO/Founder

Specialty Freight Services, Inc - Jacksonville, FL - April 1997 to January 2008

• Planned, designed and grew logistics company to over 2.2 million per year.

• Managed and directed over 80 employees including drivers and office staff.

• Maintained upward continuous growth, year over year, for ten straight years.

Game Changing Software Implementation/Project Management Example:

• 2002, invested in an industry specific, web based, real time, web ordering and tracking program, that became

our biggest selling point with only one other competitor using similar technology at the time.

• This program simplified our entire dispatching and data entry process, thereby streamlining the overall

delivery process from order entry to package destination.

The implementation and decision to invest in this progressive technology was one of the key elements to our

remarkable growth from 2004- 2006.

Change Management Consultant: 12/2006-1/2008

• Provided operations training and executive consulting for the new Managing Partner.

• Ensured a smooth transition for our client base throughout the buy, sell and takeover process.

Owner/Founder

Personal Touch Courier Service - Jacksonville, FL - January 1994 to March 1997

• Started my first company (a business to business delivery service) while I was still in college.

• Prior to starting my company, I called upon 100 companies in Jacksonville, FL to research the business to

business delivery market and to inquire as to what was the single most important service aspect expected

from their local courier service.

• Communication and superior customer service was our number one selling point by guaranteeing "on time

or free deliveries" performed by uniformed drivers with identification badges.

• Sold the company to a competitor in 1996 after building it to 500k in less than three years.

• Retained as a consultant through February of 1997.

Aircraft Hydraulics & Pneumatics Mechanic

NADEP Jacksonville (Naval Aviation Depot) - Jacksonville, FL - January 1990 to February 1992

Responsibilities:

Inspected, disassembled, diagnosed, tested, ordered parts, re-assembled, re-tested F-18 F404 engine aircraft

components for over 2 years at Naval Air Station Jacksonville, FL.

I was hired on as a WG-8 and was promoted to WG-10 by the beginning of my second year.

In addition, I was trained to rework P-3 aircraft engine fuel components in the same facility as needed from

time to time.

Accomplishments:

Two beneficial suggestions that I submitted were implemented on the F-18 Aircraft Jet Engine.

I was also a member of the safety committee and I am very familiar with hazardous materials and the use of

and management of Material Safety Data Sheets.

Skills Used

Keen manual dexterity, the application of education plus over three years of aircraft maintenance experience

from my time as a crew chief in the United States Air Force.

EDUCATION

Undergraduate Core in Business Management

University of North Florida - Jacksonville, FL

1992 to 1993

Freshman Core

Florida State College - Jacksonville, FL

1991 to 1992

SKILLS

Ground transportation route optimization. Transportation planning and auditing. Creating new more efficient

methods of supply chain navigation processes. Excellent mechanical diagnostic skills especially involving

aircraft and automobile fluid and air systems.

LINKS

http://www.linkedin.com/pub/lisa-lynn/10/845/a97

MILITARY SERVICE

Service Country: US

Branch: Air Force

Rank: Staff Sargent E-5

March 1986 to January 1990

C-141B flying Crew Chief

Responsible for the flight readiness of my aircraft by performing thorough interior and exterior flight control

systems testing and inspections.

Expedited maintenance crews to make any necessary repairs prior to signing off on the flight readiness of the

aircraft for its next mission.

Commendations:

Air Force Commendation Medal for meritorious service and safely overseeing the flight line evacuation of all

aircraft prior to the landfall of Hurricane Hugo.Chosen as one of only three members assigned to the ground

crew for Air Force One upon the arrival of President George H.W. Bush for his inspection of the damage to

Charleston after the destruction due to Hurricane Hugo

AWARDS

50 Fastest Growing Privately Held Companies in N.E. FL and S.E. GA

June 2007

Specialty Freight Services, Inc. was #30 for Year Over Year growth percentage from 2004-2006 as ranked

The Jacksonville Business Journal and audited by Ennis & Pellum, CPA's, Jacksonville, FL a third party firm.

Top 40 Women Owned Businesses in Northeast Florida

January 2004

2003-2006 as listed by The Jacksonville Business Journal. Ranked by total yearly sales.

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