Customer Service Administrative Assistant

CAROL CHAMBERS

404-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Accomplished Administrative Assistant with over eight years of experience. My main objective is to

provide stellar administrative support via superb organizational and clerical skill. Through proficient

usage of computer applications, I have designed forms, maintained database records and drafted

presentations. With a welcoming, warm, and professional demeanor I aim to help maintain a productive

work environment.

SKILLS

• • Excellent communication skills verbal &

Filing & Organizational Skills

written

• • Proficient in Microsoft Office, Word, Excel,

Answer/Distribute Phone Calls and

Messages in a Professional, Timely Manner PowerPoint and Outlook

• Strategic Planning, Leadership Skills • Self-Starter & Performance Orientated

• Excellent Customer Service • Ability to work under pressure

CAREER HISTORY

Allied Barton - Alpharetta, GA 2012 to Present

Security

• Monitor and authorize entrance and departure of employees, and visitors. Guard against

theft and maintain security of the premises.

• Greet and give excellent customer service by acknowledging the costumers/employees

presence by making eye contact.

• Patrol premises to prevent and detect signs of intrusion and ensure security doors and

gates.

• Write reports of daily activities and irregularities such as equipment or property damage,

theft, presence of unauthorized persons, or unusual occurrence.

Department of Homeless Services – New York, NY 2003 to 2012

Community Liaison Worker/ Administrative Assistant

• Responsible for the admission of the clients’ information into the Shelter Case

Information Management System. (SCIMS) as well as correcting any errors found in the

database.

• Answer multiple telephone lines and directed calls to the appropriate locations.

• Screened clients to determine eligibility for various services throughout NYC. Through

careful observation referrals were provided for special services (Substance abuse,

domestic violence, mental illness).

• Scheduled appointments for outside services (Section 8, Medicaid, and DMV);

maintained a record of attendance for each client.

• Prepared Health Assessments to determine if clients are medical fit for shelter clearance.

• Provided clients with information concerning available services.

• Maintained the office, as well as ordered office supplies as needed; created forms and

instructed new staff on office procedures.

EDUCATION

A.A; Office Administration, Technical Career Institute of Technology, New York, NY 1999

B.S., Social Work, York College, (Sophomore Status) Jamaica, NY 2011

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