Customer Service Administrative Assistant

EMPLOYMENT HISTORY:

KB Ash Law Group – Pleasanton, CA: Administrative Assistant 10/12 – 3/13

Effectively scheduled appointments with clients through telephone and email.

Drafted, edited, and proof read legal correspondence to clients and opposing parties.

Produced status update letters and deadline letters to inform clients of their trademark applications.

Recorded client billing and expenses within the law firm’s Clio Login account.

E-filed and fax-filed legal documents for Court filings.

Google calendared events, appointments, litigation deadlines and trademark application deadlines.

Accessed and used Google Drive to save and retrieve documents and client information folders.

Higa & Gipson, LLP – San Francisco, CA: Receptionist/ Secretary 01/12 – 07/12

Performed receptionist and front desk duties, such as answering the telephone, greeting and directing visitors.

Being the first point of contact for potential clients; acquiring the basic background information from

potential clients, and explaining the required legal fees.

Communicated professionally and effectively with clients through telephone and email.

Successfully scheduled appointments, logged expenses, and performed bank deposits for the; Trust

Account, Business Account and Cost Account, and processed electronic sales transactions.

Transcribed letters from tapes dictated from my attorney.

Processed incoming mail, printed mailing labels for packages on USPS.com and took mail to the post office.

Conducted daily in-house printing, photocopying, filing, word processing and ordering of office supplies.

Prepared conference room and produced photocopies of the expert witnesses’ documents for attorneys

and Court Reporter for the Taking of a Deposition.

Conducted and assisted in legal research on various matters such as Breach of Contract and Labor Code

on LexisNexis.

CUSTOMER SERVICE EMPLOYMENT HISTORY:

UNIQLO – Emeryville, CA Alterations Supervisor 09/13 – Present

Max & Co – Westfield Mall, San Francisco, CA Personal Stylist: 09/09 – 05/10

ZARA – Post St, San Francisco, CA Sales Associate 10/08 – 07/09

Upstream Business Solutions – San Francisco, CA Sr. Accountant Executive 07/08 –

10/08

LK Bennett – London, United Kingdom Personal Stylist 11/06 – 06/07

TJ Maxx – Dublin, CA Head Cashier 06/04 – 06/08

Altering and supervising the Alterations Department at the UNIQLO, Bay Street store.

Personally styled clients, while building and sustaining clientele relations.

Provided excellent customer service and assisted in special events held for clients.

Re-stocked merchandise, assisted with the visual merchandising, and organized store floor.

Participated in face to face sales and marketing of products and services, while handling objections to

successfully achieve the closing of business deals.

Learned how to communicate effectively and organized a detailed presentation.

Trained individuals to master an excellent work ethic and strong leadership skills.

KEYSKILLS

MS Office LexisNexis DomainWeb Clio Login LinkPointSource.com

Adobe Acrobat Abacus Law Google Drive Pitney-Bowes – HelloFax.com

WordPerfect CACI Google Calendar MailStation 2

Westlaw HotDocs OneLegal LawPivot.com

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Fiona Lam Resume:

EDUCATION:

Heald College, Hayward, CA: Associate in Applied Science in Paralegal Studies 02/10 – 04/12

Honor Roll Student: 3.97 GPA

University of Arts, London, United Kingdom: Foundation Degree in Fashion Design 10/03 – 05/07

EXTRACURRICULAR ACTIVITIES

San Francisco General Hospital Volunteer for the Medical Staff Services – Clerical Assistant 06/14 – Present

Oakland Kaiser Permanente Volunteer Services – Front desk/Information desk Assistant 07/14 – Present

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Fiona Lam Resume:

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