Customer Service Technical Support

Deep Chakraborty

Address: ***, ******-*, *. *. G. Flats,

Hastsal, Vikas Puri, New Delhi - 110018

Mobile: +918*********

Email: ****.**************@*****.***

Career O bjective

“To associate with an organization which progresses dynamically and gives me a

chance to update my knowledge and enhance my skil ls, in the state of art

technologies and be a part of the team that excels in work to words, the growth of

organization and my satisfaction thereof .”

Career H ighlights

P rudential Pa r tners ( P) Ltd

D ecember,13 – Janua ry,14

F inancia l Consultant

Understanding the needs of the customer.

Making them understand the needs and sell the products through tele-

marketing.

After sale confirmation of their servicing through tele- marketing.

Bharati.co I nfomedia (P) L td.

A pril,12 - August,12

Business Development Executive

Contacted Customers to Enroll in our Packages.

Provide the satisfactory resolution to the customer with the Operational and

Customer Service issues.

Responsible for the Client in teraction when required to resolve the issue

pending with the team member.

Wipro Technologies

M a rch,11 – Dec,11

AS Customer Technical Support

To handle customers complains, resolve complains while empathizing,

p roviding relevant information and sending to r ight place in appropriate

format.

To interact with MTS Data Card customers, handle their queries and make

t hem prospective customer while understanding their need and provide

i nformation accordingly.

Academic Qualification

2007 Passed 12th f rom N . I.O.S. Board Shri Vinayak College, New Delhi,

I ndia

2005 Passed 10th f rom C.B.S.E. Board Rashtra Shakti Vidyalaya, New Delhi,

I ndia

SEO Skills

SEO Tools-Robot form, Google Ad words, Google Analytics, Google Sitemaps,

Google Keyword Tool, Webmaster Tool, Word Tracker,

Site Analysis-Complete technical report of the website. The report include

on page and off page factors of the website

On-page Knowledge-Knowledge of alt tags, Ti tle tag, Anchor text, Meta

Description, Meta Keywords, Keyword Research, Sitemap (HTML & XML)

Off-page Knowledge- Social Bookmarking submission, Directory

submission, Blog submission, Blog posting, Article submission, Article

formatting, Forum posting, etc.

.

Technical Skills

Web Designing: Adobe Dream weaver, PHP,HTML, XHTML, CSS, Java

scripting, FTP

Complete knowledge of MS Office

Tally 7.2 & 9.0

Personal I n te rest

In teracting with people and sustaining good relationships with them.

L istening to music, watching movies and playing cricket

Browsing in ternet i t keeps my knowledge updated.

Languages Known

Bengali

H indi

English

Personal Details

13th September, 1988

Date of Bi rth

Fathe r’s Name L ate Sh. Debabrata Chakraborty

Ma r i tal Status Single

Nationality I ndian

Date

Place: New Delhi

( DEEP

C HAKRABOR TY )

Contact this candidate