Desktop Technician III
Resume:
ANTHONY K MITCHELL
WICHITA, KS 67226
AKMITCHELL2004@YAHOO.C
OM
OBJECTIVE
I am seeking a Technical Support Engineer position.
Operating Systems:
Windows XP
EDUCATION Windows 7
Information Security, Master of Science (pending) Windows 8
Windows 8.1
Friends University, Wichita, Ks
Windows Server 2003
GPA 4.0/4.0
Windows Server 2008
Windows Server 2008R2
Studies currently focus on Information Assurance and compliance. Redhat Linux
Debian Linux
Management Information Systems, Master of Science Ubuntu Linux
Sun Solaris
Friends University, Wichita, Ks
IBM AIX
GPA 3.4/4.0
Certifications
Studies focused in business development, IT project management, technical planning, and business
case analyses. Created working prototypes for numerous web site projects and desktop applications.
Comptia A+
Comptia Network+
Computer Information Systems, Bachelor of Science Comptia Security+
Friends University, Wichita, Ks Microsoft MCP
GPA 3.1/4.0
Tools
Specialized in Desktop Support and Computer Networking areas. Contributed to team projects, to
SnapShot
create simulated real-world applications.
SnapMirror
SnapVault
EXPERIENCE FlexClone
I have several years of experience in the IT field, besides a formal graduate level education in SnapLock
Information Systems. Some of my recent achievements include: Multistore
FlexShare
SnapDrive
• Hands on training in the creation of LUNS, Vfilers, Qtrees, and Volumes
• Administration and monitoring of several different NetApp storage arrays, including
FAS3200 and FAS2000 series
• Experience in usage and support of Tivoli Storage Manager (TSM) and associated products
• Global support of Storage Area Network and Network Attached Storage (NAS/SAN)
infrastructures.
• Highly Experienced in Powerpoint, Visio and Excel
• Very Proficient in Support Ticket Creation/Escalation/Resolution and Change Management
Desktop Support Technician(consulting)
Valtech IT, Dallas Tx January 2014-March
2014
Participated in a company-wide Windows 7 and printer migration for Spirit
AeroSystems. Duties included printer and OS migration, management coordination,
resource allocation, project management.
Desktop Support Technician(consulting)
Concergent IT, Wichita, Ks September 2013-November
2013
Desktop Support for the clients of Concergent IT. Troubleshooting and repair of
diverse windows server environments. Administration of Windows Server 2003,
Small Business Server, Windows Server 2008 and 2008R2. Administration of Outlook
365 email service.
Technical Service Engineer July 2012 –
December 2012
NetApp (Convergys), Wichita, Ks
As a TSE 1, I used such tools as SnapShot, SnapMirror, SnapVault, FlexClone,
SnapLock, Multistore, FlexShare, and SnapDrive to ensure customer satisfaction in the
administration and maintenance of the NetApp storage products.
Lead Tape Operator (Spirit AeroSystems) October 2011 –
July 2012
Pomeroy IT, Hebron, KY
For Spirit AeroSystems in Wichita, Ks, create, update, and maintain database for the
tape backup library onsite at Spirit AeroSystems. Correct and maintain information
archive for tape library and maintain all logistical operations for regular and disaster
recovery backup library.
Service Desk Representative April 2011-May
2011
Volt Technical, Fort Worth, Tx
For Volt Technical in Fort Worth, Tx, created service desk call records, performed
application, hardware and network troubleshooting for Raytheon Military helpdesk
Freelance Android Developer October 2009 – February 2011
Company Name, Wichita, Ks
Worked to produce ports of popular arcade and home console games and computer
applications to android smartphones using android operating system 1.6 to 2.3
Computing End-User Support, Intermediate August 2006 – October 2009
PDS Technical(Spirit AeroSystems), Wichita, Ks
Supported level II and level III hardware and software support, Assisted in equipment
migrations(Install, Move, Add, Change or IMAC), and software updates, citrix
(xenapp) vpn and
engineering support. O/S migrations, windows 2000 to xp, and xp to vista.
Sharepoint user support and networking support (LAN/WAN setup, support, and
optimization). Re-imaged and/or cloned desktop pcs using Ghost, or other backup
software. Used Active Directory to reset user passwords, and maintain and/or update
new or existing users. Used Windows RDP (Remote Desktop Protocol) to remote
access and support desktop pcs. Used Maximo ticketing/metric/inventory system.
Computing Technology Instructor March 2006 – May
2006
Vatterott College, Wichita, Ks
Instructed two classes in Windows software, in preparation for college certificate, and
for Comptia A+ Software Certification track.
Instructed two classes in preparation for Windows 2003 Server certification test for
college certificate and the Windows 2003 Server certification test for MCSA/MCSE
2003 certification track.
Senior Desktop Support Analyst March 2005 – December
2005
The Computer Merchant (Cessna), Wichita, Ks
Supported Microsoft Workstation Operating systems (Windows NT 4.0, Windows
2000 Professional and Windows XP Professional)
Created and distributed PC images using Ghost - Disk to disk and multi\unicast
Performed PC backups using in house developed software, backing up user profiles to
network drive, then restoring profiles on new machines
Assisted in the evaluation of business problems, evaluated and recommended vendor
packages, and Implemented required software. Assisted in the evaluation of new
personnel end-user computing packages and equipment. Consulted with client area
management and staff regarding PC and LAN systems and equipment problems or
malfunctions and recommended solutions.
Utilized company (Peregrine/Remedy) ticketing system to track company equipment
and log support calls and resolution for the company
ACTIVITIES & AWARDS
Linux Users Club
Neighborhood Go!Zones
ACM
Wichita ToastMasters
Central Plains ISSA
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