Manager Sales
Resume:
Tegan M. Burton Davy
La Puente, CA 91744
Objective: Seeking a position which enables me to foster positive contributions with
employers, co-workers and clients as well as enhance my growth and
utilizes my experience, knowledge and skills
Professional Experience:
2012-2014 Family Member Caregiver
1991-2012 ARS National Inc.
Senior Collector-Present/ Unit Supervisor-Past
• At one time direct supervision of as many as 18 people in daily collection of Auto
Insurance premiums and Subrogation, Credit Card and Mortgage.
• Provided a structured and continuous training environment based upon the FDCPA as
well as company and client policies
• Maintain personal progress records,monitored communication between collectors and
customers with accurate documentation of disputes and/or complaints for further training
• Interviewed prospective employees and recommended for possible hire
• Responsible for and achieved personal goal, as well as unit goal in past
• Direct client contact.
• Reported directly to CEO as well as Recovery Manager and Unit Supervisors
• Assist in conflict resolution amongst staff.
• Ensure FDCPA is strictly adhered to
• Continuous personal training in FDCPA as well as individual state laws.
1989-1991Palco Linings
Collection Manager
• Monitored and granted credit on a by company basis.
• Collected past due accounts from day-one delinquencies
• Maintained ageing and reported directly to Controller.
• Adhered to strict State Tax laws in preparation of individual State Sales Tax filings with
accurate documentation of such
• Reviewed Dunn/Bradstreet reports on a by company basis to establish credit limit and/ or
management
• Worked with A/R and Shipping to resolve any disputes
• Worked with Sales to ensure proper account standing
• Direct contact with third party collection agency as needed
Trainings:
FDCPA
CUBBS Ultimate
Predictive Dialer
Castel Dialer
Dunn Bradstreet
Trans Union/ Equifax reports and reporting
Principles of Management and Collections
Education: William Workman High School
City of Industry- Graduated
Mt. San Antonio College
Some Coursework
References Available Upon Request
Contact this candidate