Customer Service Real Estate

Steven R Voisinet

**** ********* ** 916-***-****

Tracy, CA 95376 Cell 916-***-****

***********@*****.***

OBJECTIVE

Management, Valuation Review and Analysis, Professional Services

Ability to improve quality, organization, sales and customer service

QUALIFICATIONS

Over 20 years in management experience helping clients find solutions and meeting needs

Created the third largest real estate appraisal company in Santa Clara County within one year

Established long term relationships of multiple clients

Strong knowledge of client interfacing and negotiation techniques

Lead a team of appraisers to ensure marketability of real estate investment portfolios

Team leadership style, empowering team members to find solutions and letting the team own the

success

Database analysis in determining values

Expert witness testimony

Technical Skills: Strong Knowledge of MS Office, Outlook, Internet Explorer and Quick Books

Experience

QC Analyst 4 Wells Fargo San Leandro, CA 2012 2014

Perform reviews of residential, small income residential, land and commercial BPOs and Appraisals to

determine accuracy and quality of the valuation products, review internal Asset Manager analysis of the

valuation products and determine if the initial list price is reasonable. Communicate with the business unit,

appraisers and listing agents to improve quality and valuation reliability, developed processes for and

training manuals and classes to increase the knowledge base of team members. Additionally, I was taking

leadership classes including introduction to six sigma, toastmasters and various leadership courses

provided by the company.

Appraisal Reviewer RELS Valuation Bloomington, MN 2012 2012

Perform reviews of residential, small income residential and commercial real estate appraisals to determine

quality and accuracy, contact appraisers for training and mentoring purposes and assist appraisers in

meeting lender guidelines.

Field QC Representative Fannie Mae Dallas, TX 2010 2012

Performed field inspection on FNMA REO assets to determine valuation accuracy for both appraisals and

BPOs, inspect residence for accuracy of repair estimates, reviewed contractor estimates and invoicing to

ensure that contractor fraud was not being commited. I supervised 42 independent real estate appraisers

and performed training seminars.

Internal Valuation Analyst Fannie Mae (Contractor) Dallas, TX 2009 2010

Performed analysis and quality reviews for residential and commercial BPOs and appraisals

quality and valuation accuracy.

determining

Senior Real Estate Appraiser Appraisal, etc San Jose, CA 2002 2009

Marketed loan brokers and mortgage lenders to develop an appraisal business creating the third largest

appraisal company in Santa Clara County

Worked with a network of 10 lawyers as an expert witness in divorce and civil litigation for both defense

and prosecution in over 30 cases.

I developed a litigation specialty in mobile home park closure which included analysis of the financial data

of the asset including tax returns, Quickbooks and Excel spreadsheets which I testified about in court.

As the owner, I became intimately knowledgeable with Quickbooks and Excel database and booking.

Managed a staff of ten appraisers that taught and reviewed through the

appraisal process increasing productivity 40% by increasing the customer

base

Worked as a real estate appraiser for residential, commercial and small income residential and reviewer

for over 200 mortgage lenders and mortgage brokers

Staff Appraiser Ameriquest Mortgage Orange, CA 2003 2005

Marketed and developed appraisal services for the staff appraisal department increasing sales by 200%

in one year

Maintained and reported schedules and appraisal reports meeting requirements and showing growth

Staff Appraiser The Meridian Valuation Group San Jose, CA 1994 2002

Developed a specialty in the appraisal business of appraising manufactured

housing that carried

the company through slow periods by specializing in a particular branch of

the appraisal business

Managed a team of appraisers in manufactured housing appraisal

Made the computer system for the company more efficient with networking options

EDUCATION

Mission College Core classes, placed first in English for the State of California and highest English scores

in the college history

Sociology, Psychology and Real Estate courses

Continuing education of 28 hours per year

Wells Fargo

15 Leadership Classes

2 Introduction to Six Sigma Courses

Toastmasters

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