Customer Service Human Resources

CHARLENE WHITE

**** ***** ***** **** *****: (***) 742-

7674

Hilliard, OH 43026 Email:

****************@*****.***

Vocational Skills/Attributes

• Able to deliver excellent customer service while handling multiple tasks and projects

• Excellent Verbal and written communication skills

• Strong analytical skills, organized and attentive to detail and follow through

• Able to work accurately and effectively under deadline pressure

• Professional presentation skills and comfortable presenting to individuals or groups

Employment History

Innotrac Corporation – COL2, Groveport, OH Nov. 2012 –

Sept. 2014

Human Resource Manager - managed the overall provision of Human Resources services, policies, and

programs for Innotrac Corporation at the Groveport, OH site to include recruiting and staffing, organizational

departmental planning, performance management and improvement systems, organization development,

employment and compliance to regulatory concerns regarding employees, employee on boarding, development,

needs assessment, and training, policy development and documentation, employee relations, company-wide

committee facilitation, company employee and community, communication, compensation and benefits

administration, Health and safety of the workforce, development of the Human Resources department,

development of an employee-oriented company culture that emphasizes quality, continuous improvement, key

employee retention and development, and high performance and personal ongoing development.

Solutions Staffing - Columbus, OH Oct. 2011 –

Nov. 2012

Onsite Manager – assigned to Innotrac Corporation (COL1) - managed and coordinated temporary employees

at a corporate client location of Innotrac Corporation at Grove City, OH location (COL1). Performed as the

central contact for hiring managers and human resources to identify staffing needs for fulfillment. Evaluated

staffing strategies and plans. Responsible for providing emergency 24/7 staffing support service to the client.

Cottage Care – Columbus East, Westerville, OH March 2008 –

May 2011

Office Manager - performed all staffing, training and review duties of employees. Ordered and maintained all

supplies necessary to maintain business. Used customer services skills to develop new customers as well as to

maintain current customer base to increase sales of home cleaning services. Perform all administrative duties to

include customer and crew management, scheduling, and accounting. Daily supervision of 12 employees to

ensure satisfactory performance of job tasks.

Vocational Guidance Services, Columbus, OH Feb. 2007-

March 2008

Recruiter/Administrative Assistant - Operated as the “face” of VGS within the Columbus office. Provided

reception duties for all programs and walk ins for employment activities. Assisted in the staffing process to

include recruiting, interview and completion of new hire paperwork of employees for custodial contract

obligations. Provided administrative support to Regional and Area Managers to maintain office management.

Worked closely with sales department and project managers to ensure completion of assigned tasks to maximize

the productivity and profitability of the division. Performed tasks within a team environment as well as

performed other duties as assigned to achieve desired business goals.

Education

Glenville State College

Glenville, WV

Bachelor of Science – Interdisciplinary Studies

Associate of Science – Criminal Justice

Professional References

Glenn Furneaux

Former VP Human Resources - Innotrac Corporation

Phone: 678-***-****

Lenny Leeman

Former Director – Vocational Guidance Services

Phone: (614) -580-4816

Betty McNamee

Former Safety/Risk Coordinator – Innotrac Corporation

Phone: 614-***-****

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