Customer Service Human Resources

Efficient and tactful professional seeking a position of Human Resources

Coordinator within an established company. Bringing extensive experience in

coordinating staffing activities, recruiting, screening, and interviewing

as well as a demonstrated ability to manage the diverse administrative

systems.

PROFESSIONAL EXPERIENCE

ROUND THE CLOCK NURSERY, INC.

2/25/2012 - PRESENT

Human Resources Coordinator

. Coordinate, recruit, interview, and refer all perspective staff for

hire; consult with the Educational Directors on strategic planning;

and serve as a link between an organization's management and its

employees;

. Handle all Human Resources administrative functions of the

organization;

. Working knowledge of compliance issues and applicable guidelines

(ERISA & EEOC).

. Speaker and course administrator of Round the Clock Nursery's yearly

Annual Professional Development Day;

. Advise management in all employee relations and conflict resolution

issues;

. Administer learning and development initiatives (i.e. new hire

orientation, client service training, welcome day, first day meeting);

. Arrange seminars, conferences, client meetings and training sessions

for all employees;

. Administer performance review program to ensure effectiveness,

compliance and equity within the organization;

. Maintain detailed database / documents of all company employees,

corporate records, company information and prepare response of routine

inquires;

. Grant researcher and RFP writer;

. Prepare financial statements, employee documents, employee references, spreadsheets and memos;

. Create invoice reports, letters, memos and presentations using

Microsoft, Word, Excel and PowerPoint;

. Construct company brochures & fliers for EDDM mailings using Microsoft

Publisher;

. Analytical interpretation of memos, letters and data before submission

the Founder & CEO;

. Point person with the Department of Education, Office of Children and

Family Services (OCFS), New York City Department of Buildings,

Department of Mental Health and Hygiene (DOHMH), CACFP of New York,

Job Path, and Hostos Community College Recruitment Department;

. Draft meeting minutes from monthly Education Director & company Board

Meetings.

UNCOMMONGOODS 10/10/2011 - 2/29/2012

Customer Service Lead Supervisor

. Assisted seasonal customer service new hires with placing orders,

resolving problems and satisfying our customers by maximizing

productivity and minimizing mistakes;

. Managed an efficient and lean operation in a fast paced environment by

closely managing daily schedules and monitoring the volume of incoming

calls and emails;

. Metrics intake and spreadsheet analysis of all sales and daily

productivity ;

. Coordinated breaks and lunch of all customer service representatives;

. Communicated both departmental and companywide changes including the

implementation of policy/procedures changes;

. Effective handling of payment and billing, returns and phone inquiries

regarding current company products and procedures.

PENINSULA HOSPITAL / READY ROCKAWAY

10/2010 - 6/2011

Project / Administrative Manager

. Successful management of various projects and deliverables with the

New York City Department of Health and Mental Hygiene resulting in

over $80K in funding for Ready Rockaway;

. Spearheaded management of special projects, including grants and

community outreach;

. Successful unification and membership of 23 nursing and adult homes to

join Healthcare Coalition on the Rockaway Peninsula;

. Serve as primary contact for office - related issues; liaison with the

New York City Department of Mental Health & Hygiene, Incident

Management Solutions,The American Medical Association and The

American Red Cross;

. Maintained accurate records, including mailing list, databases,

photo/video archives files, meeting minutes and upcoming meeting

agenda;

. Recruited, scheduled and supervised all volunteers;

. Established training through CERT and the Office of Emergency

Management for "Personal Emergency Preparedness";

. Developed and implemented strategies to effectively grow recruitment

and retention of volunteers and supports;

. Managed the execution of and contribute content to the organizations

website, and online social networks;

. Prepared an service media releases and maintain communication

archives;

. Provided pre -event and onsite support for events and activities;

. Grant research and writer of all pertinent materials for distribution

of grants package;

. Served as Ready Rockaway's representative at various community and

corporate events;

. Attended meetings in person or via conference call for emergency

preparedness projects involving Rockaway organizations. Projects have

included Adult Care Emergency Preparedness Programs, The Hunter

College Brookdale center for Healthy Aging and Longevity's Program and

Adult Care Emergency Preparedness Coordination.

SERVICES FOR THE UNDERSERVED 4/2010 - 10/2010

Supervisor

. Supervised and instructed all Program Specialists on shift;

. Responsible for overall functioning of the facility during the absence

of Program Manager and Assistant Program Manager;

. Responsible for client and agency funds and expenditures during shift

(petty cash, client monies, clothing monies, recreation etc.);

. Ensured coverage of shift when a Program Specialist is absent, and

mandates accordingly;

. Acted as a functioning member of the staff, meeting the needs of

every individual;

. Responsible for the physical condition of the residence including

agency vehicles, ensuring they are maintained in a safe and sanitary

condition;

. Participated in staff meetings, supervisors' workshops, and

interdisciplinary team (IDT) and committee meetings;

. Carried out policies and procedures of SUS, in accordance with OPWDD

and other funding sources;

. Monitored Program Specialist time sheets on an as needed basis;

. Ensured fire drill completion on shift and filing of fire drill

reports;

. Evaluated all Program Specialist when instructed by Management;

. Overseer of Res- Hab book completion;

. AMAP distribution of medication to all residence while on shift;

. Documented complete information reflecting all events during shift in

supervisors shift in supervisor's log book.

DREIER LLP/ BERRY BLOCK & BERNSTEIN LLC

10/2001 - 2/2009

Executive Assistant to Managing Principal, (2) Vice Presidents, & Senior

Analyst

. Worked closely with Senior Management on confidential projects;

. Organized, maintained and scheduled calendar of events, client

activities and conferences, including foreign and domestic travel

plans;

. Produced documents using Microsoft Word, Excel and PowerPoint;

. Developed brochures and programs using Microsoft Publisher for annual

gala event;

. Developed and maintained department's database for billable time for

all clients through the use of PC Law and CMS.Net Time Accounting

billing system;

. Maintained and processed expenses and budgeting for departmental

accounts using Excel;

. Assist with document production of contracts, proposals, closings

materials, depositions, due diligence reports, finality agreements and

confirmation letters for the firm's legal representatives;

. Proofreading of legal briefs, pleadings and affidavits;

. Data entry of billable time using PC Law;

. Logged and maintained meeting schedule along with ordering and

arranging refreshments for board meetings and luncheons;

. Sorted and distributed mail;

. General office duties consisting of maintaining reception area,

typing, faxing, filing and photocopying.

EDUCATION

YORK COMMUNITY COLLEGE, Queens, NY

Candidate for Bachelors of Social Work - In Progress

Dean's List (4.0 GPA) - spring, 2006

Suny Delhi University, Delhi, NY

Associates Degree - May, 1989

SKILLS

Windows Office Suite (Outlook, Word, Excel, PowerPoint, Publisher), PC

Law, CMS Net, Worldox Document Management System, Procare Systems, People

Soft and HRIS

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