Customer Service C

Mar ia D. R ico

PO B OX ***** San D ie g o, C A *2193

619-***-**** mdalme r az @g mail.c om

Obje c tive : T o obtain a position that will allow me to utiliz e my c ustome r se vic e and le ade r ship sk ills.

E x pe r ie nc e :

JP Mor g an C hase 2009- 2014

Ope r ations Supe r visor /AV P Se r vic ing and D e fault

T r ain Ne w/ E x isting E mploy e e s on C ompany Polic y and Pr oc e dur e s.

C r e ate /pr oduc e daily, we e k ly and monthly r e por ts to staff.

C ommunic ate c oac hing and monthly sc or e c ar ds.

Handle e sc alate d matte r s and e nsur e quality c ustome r se r vic e .

R e vie w and dispute Q uality Assur anc e /C he c k s.

R e vie w and r e se ar c h a c ount ac tivity and ac c ount dispute s

I n bound C all C e nte r R e pr e se ntative, B ank r uptc y Audit and Por tfolio Spe c ialist and Swor n

D oc ume nts

Pr ofic ie nt in Mic r osoft Applic ations

MSP, L PSD AND C C W

PAC E R, I V AUL T, V ar ious T r uste e we bsite s.

F e dE x Offic e 2007- 2009

L e ad Pr oje c t C oor dinator

V e r ify /Monitor Ac c ur ac y of or de r s.

Q uality C he c k final pr oduc t.

Manag e pr oduc tivity / E nsur e time line ss.

R e vie w T he V oic e of C ustome r R e por ts.

T r ain Ne w/E x isting E mploy e e s on C ompany Polic y and Pr oc e dur e s.

E duc ation:

Unite d E duc ation I nstitute 2001- 2002

C e r tific ate C ompute r Ne twor k ing

Palomar Hig h Sc hool 1995- 1999

Honor Ac ade mic C lasse s

A.V .I .D . 4+ Y e ar s

R e f e r e nc e s:

I dalia Y or ba JP Mor g an/ Ope r ations Manag e r 619-***-****

C lar issa Mar tine z D e ale r R e pr e se ntative /Point L oma C r e dit Union 619-***-****

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