Technical Support Project Manager
Resume:
REY WOJCIK
th
***** ** ******, *********, ** ***01
*******@*******.***
PROFESSIONAL EXPERIENCE
Work experiences have exposed me to many technologies which mainstream businesses are using. Most technology is
focused in the network administration / Technical Support area and targeted at advancing business tactics and usage.
Many opportunities have been focused on using mainstream business technologies such as MS Server 2000 – 2008, MS
Exchange (mailbox management, account setup and maintenance), SQL and many others including EPM applications and
methodologies. Also have experience in Active Directory, Domain Controllers, DHCP & DNS including OU and GPO.
In nearly all my positions I have Microsoft Windows experience ranging from building systems from components to
coordinating and implementation of rollouts. I have many years of support and repair of many pc environments ranging
from MS DOS to current MS Windows Server 2008 R2 and Windows 7. In every position I have held, I have been the
Tier 1 & Tier 2 support in troubleshooting issues and repairing systems. Most of my experience has been in the Technical
Support / Network Administration field although I have Network Engineering experience, this is due primarily to working
in many positions where I was the only IT person or part of an IT team. I have worked many contractual positions while
completing my education in the IT field at Davenport University.
Experience
2013 – Current Helpdesk / Systems Administrator, Mel Trotter Ministries – Grand Rapids, MI
• Network Systems Administration
• PC, Server, Laptop and printer diagnostics and repair
• System Administrator for Spiceworks Help desk ticketing system
• System Technician responsible for application support, Server upgrades and project
management including setup, configuration and roll-out.
2012 - 2013 Helpdesk / Systems Administrator, Windemuller Electric – Wayland, MI
• System Administrator for Spiceworks Help desk ticketing system
• System Technician responsible for application support, pc & laptop support
• Network Administration in shared environment MS and Unix servers.
2011 – 2012 Network Engineer, Logical Technologies, Muskegon, MI
• Network / System consultation
• System diagnostics
• Help Desk
• Server build & Setup
• Network troubleshooting
• Laptop, PC & server repair
• Router configurations (wireless & direct)
• Network runs and drops with wiring, hardware & appliances
Network Engineer, Entre Computer Services, Muskegon Heights, MI
2011 - 2011
• Consultation, design and implementation of network infrastructures
• Server builds – Microsoft Server 2008 R2
• Network devices (configurations/Implementations) – routers, switches, AP, & printers
• Help Desk support, diagnose customer issues via phone, email, remote remediation or in
person.
• PC, laptop and printer repair – hardware, software & firmware updates
• Firewall setup and support – WatchGuard Policies, proxy, packet filtering Web Blocker
Systems Deployment Technician, Smart Source, Inc. / Premier Deployment, MI
• Server setup, configuration & deployment of Linux based servers.
• Hardware acquisition
• Data transfer
• Network device – switch deployment
• Network connectivity - client / server interface
Systems Administrator, Gun Lake Casino – Robert Half International, Wayland, MI
• Network / Helpdesk Administrator in multi-server environment (physical & virtual)
• OS Image and application distribution
• Implementation of networked devices, PC’s and printers.
• Network troubleshoot and application specific setup for departmental usage
Helpdesk Administrator, ISG, (Contract), Holland, MI
• Network / Helpdesk Administrator in multi-server environment (physical & virtual)
• Field technical support calls and incident reporting
• AD policy and permission group assignments
• Hardware support / repair with client equipment
Helpdesk Administrator, L-3 Communications (defense contractor), Muskegon MI
• Network / Helpdesk Administrator in multi-server environment (physical & virtual VM)
• Web site setup and configuration using IIS with PHP, FastCGI
• Firewall and IIS configuration for company servers utilizing high security protocols and TCP
hardening via corporate directives.
• Implementation of Lumension / PatchLink Server for deployment of application updates,
security fixes and critical patches for all servers, workstations and OS operated devices.
• Field technical support calls and tracked projects using Numara Track-IT
• Server troubleshooting, setup and configuration of Dell Power Edge servers, PDU’s and
switches.
• AD policy and permission group assignments
2008 - 2009 Network Administrator, SoundOff Signal Inc., Hudsonville, MI
• Network / System Administrator and disaster / recovery administrator.
• Administration of multiple servers using Microsoft Server 2000, 2003, SQL 2005, Exchange
2003, BlackBerry Enterprise Server (BES), File / Print, Domain Controller, Active Directory
and web service (IIS).
• Administration of SSL, VPN, FTP and RDP (Terminal Server).
• Backup administration (Symantec Backup Exec)
• Implemented company’s first Intranet. Utilizing training materials, videos and documents for
company ERP (Made2Manage) training in addition to departmental sites and company
documents.
• Maintained company website and offsite shares for customer access of promotional material.
FTP management.
• Managed phone / voicemail system.
• Maintained and managed all IT related equipment, inventory, and licensing including
broadband connections, switches, routers and servers/pc’s & laptops.
• Supported approximately 100 personnel and computer systems.
• Firewall administrator (WatchGuard).
• Responsible for coordination, planning and implementation of server room including fire
suppression system and alarm.
• Design and implemented a 3D modeling server for R&D utilizing SolidWorks and AutoCAD.
• Coordinated with overseas partners in establishing video conferencing to reduce travel
expenses and enhance communications.
2007 - 2008 Systems Administrator, Michigan Hand Center, Grand Rapids, MI
• Provided sole technical / network support for a group of eight physicians and staff.
• Administration of multiple servers using Microsoft server 2003, SQL 2005, Exchange 2003
and other servers such as File and Print, domain controller, Active Directory and web service
(IIS).
• Responsible for all network infrastructure, routers, systems and workstations.
• Researched, analyzed and reported future upgrades and fixes including conducting cost,
break-even, and total budget calculations.
• Participated in upper-management committees and decision making which encompassed
department protocols / staffing; planning, developing and implementing technology upgrades
and improvement; and application enhancement.
• Managed and administered Health Care Management Application (NextGen EPM/EMR).
Template creation, ICS, system administration.
• Coordinated departmental upgrades and application modifications.
• Responsible for upgrades/updates to all systems, appliances and applications.
• Created online web-based forms for patients to supply information and past medical history
to expedite patient check-in and scheduling processes.
• Created and implemented procedures and policies regarding computer usage.
• Management of all devices and backups.
• System inventory and management.
• PC / laptop troubleshooting and repair / replacement.
• Conducted user training and special application usage.
• Set up video conferencing and other media usage.
• Prepared and upgraded all systems to incorporate technology merger.
2006 - 2007 Project Team Lead, Tek Systems (contracted to Spectrum Health), Grand Rapids, MI
• Project Management / supervise team of 15 technicians.
• System image deployment (OS, security and all applications) in a corporate / medical
environment which encompasses all campuses and over 8,000 devices.
• Participated in the development of migration and deployment policies and procedures.
• Coordinate, supervise and delegated resources.
• Responsible for coordinating with hospital department leaders in project details, scheduling
and problem resolution. Held weekly meetings with project management to modify or
enhance project and timeline.
• Analyzed computer system compatibility for new operating system environment and
company policies.
• Problem solved any difficulties involving the migration including testing and implementing
corrective measures.
• Assigned, elevated or modified users and objects rights.
• Trained / supervised technical staff and provided customer support and training.
2003 - 2005 Network Administrator, Priority Mortgage Corporation, Grandville, MI
• Network administration of multiple servers utilizing Microsoft Windows 2000 servers.
• Proficient with Microsoft Exchange 2000 and Active Directory.
• Administration and configuration of specialized applications related to the mortgage and
financial industry.
• Set up servers, workstations and desktop / notebook repair.
• Responsible for the planning, coordination and implementation of a Communications and
facsimile server to handle communications to end users. (GFI)
• EDI Administrator.
• Communication, Fax and backup administration.
1998 - 2004 Field System Administrator, Sysco Food Services, Grand Rapids, MI
• Operated a technical support help desk for over 400 personnel and customers; fielded
questions and problems via the telephone, email, remote access, and onsite.
• Network Administrator for Windows 2000 and UNIX Servers for all order entry environment.
• Company technical support for applications and hardware.
• Management of customer accounts, systems and hardware for all electronic system access
including proprietary windows application and web access (including sales force for
Michigan/Indiana territory).
• EDI and document conversions.
• Established communication (utilizing TCP/IP) access for remote users via RAS, Dial up and
VPN.
EDUCATION
2011 BA – Network Engineering – Network Administration, Davenport University, Grand
Rapids, MI
Major: CIS/MCSE Network Engineering
.
1986 Associate of Business Degree, Delta College, University Center, MI
Expertise
• Fifteen years’ experience with Network administration, Technical Support and Help Desk.
• Significant experience in lead technology roles including Development Lead, Project Management and
Technology upgrades
• Background in data conversion, migration and importation in addition to web site administration
• Documentation of Procedures, FAQ’s and tutorials.
Experience and Skills
Specialties
• Network Administration and configuration – MS environments, Server 2000 – 2008 server setup including
Domain Controller DC, Active Directory (AD) environments with DNS / WINS, DHCP, File / Print, Backup, IIS
• Server Build – Various models and specialties. HP, Dell server builds with specific application hosting such as
Solid Works & Finite process, SQL, Backup – Backup Exec with Tape drive and off-site storage, SAN pool, NAS
storage
• Hardware / Software and web presence procurement – identify company needs (current & future) to order or
design system to address needs. Also setup web hosting or acquire domain names and setups.
• Intranet configurations for varied applications such as a training environment for using to access training media or
material for ERP applications and other tutorials.
• IT Technical Support – workstation, Laptop hardware, software support. Support for client base regarding issues
to connectivity, applications and devices, Thin-client or physical hardware & various other access portals such as
RDP, Citrix, SSL or VPN.
• Wireless Routers and Access Point setup configurations and wiring for POE
• Switch / Router setup & configuration – Cisco, 3 Com, HP – managed & unmanaged
• Customer training or tutorial. Instruction or orientation on fundamentals for PC operations. Many company
specific application training or vendor lead training \
• Watch Guard Firewall setup and configuration in addition to reporting tools and VPN setups.
• Barracuda appliances for Spam filtering
• VPN, SSL portals
• FTP server or portals
• Web site development and design
Life Cycle Expertise
• Needs Analysis, Capacity Planning, Budgeting, Resource Planning and Scheduling, Interface Design, System
Security, Application Development, Batch Processes, Data Conversion and Migration, Backup and Recovery,
Integrated Testing, User Training, Implementation, Documentation, Support
Management/Leadership
• Project Manager, Team Lead – System migration and application upgrade to over 8500 devices using various
upgrade procedures such as Ghost, Network access & direct image.
Operating Systems
• Microsoft Server OS & Workstation, Unix (SCO, Solaris), Netware, Linux (SuSE, Ubuntu, Mandriva, Fedora)
Database Products
• SQL Server, MySQL
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