Customer Service High School

Rachel Ann Reding

** ******** ***** ********* #**

Atlanta, GA 30305

Phone: 205-***-****

E-mail: ********@*******.***

Objective

I would like to obtain a lifelong career with a great company.

Summary of Qualifications

I am very personable and can communicate well, and I have great customer service skills. I have

excellent computer skills including being proficient in MS Word, Excel, Power Point, and some

Works. I currently type at 65 wpm. I pay attention to detail, I am a great multitasker, and I am

willing to learn to improve.

Work Experience

Kennel Worker (08/2013-08/2014)

May Veterinary Clinic, Tuscaloosa, AL

I was responsible for care of the boarding dogs by properly feeding, watering, walking, and

cleaning up after them at least three times per day which involved keeping their personal effects

clean and medications administered. I also assisted the vet tech and veterinarian with

administering shots, checking patients for signs of distress, and preparing patients for surgery, x-

rays, or I.V.'s. My job was different each day based on the needs of our patients. I also worked as

a part-time receptionist as needed.

Hostess (12/2010- 10/2013)

Outback Steakhouse, Tuscaloosa, AL

I greeted our customers and took them to their tables; if there was a wait, I was responsible for

providing appetizer samples and communicating with those waiting to keep a calm atmosphere. I

had to prepare silverware by polishing and rolling regularly to keep enough for all guests. I also

was responsible for answering phones and setting up call-ahead and reservations based on the

current flow of guests. I was responsible for cleaning the restrooms, taking out the garage,

sweeping, cleaning windows, and maintaining an overall neat and tidy appearance.

Front Counter/ Prep/ Boards (9/2009 - 7/2010)

Chick-Fil-A, Tuscaloosa, AL

I started off as a front counter worker, and my duties included taking our customer's orders in a

timely manner and providing drinks and deserts if ordered. I also had to make and maintain fresh

tea, lemonade, and coffee. Then I became a boards worker; I was responsible for cooking

chicken and fries according to orders appearing on screen. I had to multitask to complete many

items for multiple orders and package them accordingly. As a prep worker, I was responsible for

making biscuits each morning then preparing all cold items from scratch according to strict

recipes. I was also responsible for inventory and keeping produce and chicken ordered and then

dating and rotating these items to ensure fresh product was always being served. I had also begun

my manager training and had learned to supervise employees, take customer complaints, and

manage employee paperwork.

Seasonal Sales Floor/ Cashier (11/2007 - 12/2007)

Target, Tuscaloosa, AL

I assisted customers in finding specific products; I stocked and set-up displays for store shelves;

and I was responsible operating the cash registers in a timely manner. I also answered phones

and assisted with customer service as needed.

Extruder Operator (10/2005 - 10/2007)

Phifer Wire Products, Tuscaloosa, AL

I operated complex extruding machinery on my assigned line to produce high-quality vinyl-

coated yarn. I was responsible for checking our orders-out board then collecting the orders for

my line and producing them by changing color and yarns based on customer requirements. Once

the product was filled according to standard, I packaged it and then entered the data into our

computer system and sent a request to the shipping department to pick it up. I was also

responsible for repairing any faults in my line and learned to fix any mechanical issue.

Production Line Assembler (5/2005 - 8/2005)

Talent Tree at Mercedes, Vance, AL

In body shop, I assembled pre-cut sheet metal and affixed the parts to the car's chassis within

strict guidelines. I rotated from installing hoods and doors to lift gates and body panels. In

assembly, I assembled cargo kits according to footprints, installed power seat cables, and

installed spare tires before performing an inspection to ensure quality. I was required in both jobs

to follow just-in-time production which called for ordering parts as needed.

Education

High School Advanced Diploma

Tuscaloosa Christian School, Cottondale, Alabama

I graduated as valedictorian in May of 2005 with an advanced diploma and 4.0 GPA. I was

acknowledged for perfect attendance each year of high school and was a member of Beta Club

for four years. I received many awards for outstanding achievements in academics, leadership,

and volunteering.

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