Customer Service Manager
Resume:
Russell W. Lewis
* ******* ****, **** *****, PA
19390
*******.******@*******.***
OBJECTIVE
MANAGEMENT - FINANCIAL ANALYSIS - OPERATIONAL ANALYSIS
With over 25 years of successful experience, I have been employed as a
REGIONAL VICE PRESIDENT by ENERGY USA PROPANE, as a REGIONAL MANAGER by
NGL ENERGY PARTNERS/AMERIGAS/COLUMBIA/NATIONAL PROPANE, as an ASSISTANT
VICE PRESIDENT by MGS CORPORATION, and as a DISTRICT MANAGER by AMERIGAS
PROPANE. I now seek a position with a growth-orientated, aggressive
company where my skills can be utilized to affect the "BOTTOM LINE."
AREAS OF EXPERTISE AND EXPERIENCE
MULTI-UNIT MANAGEMENT FINANCIAL ANALYSIS CAPITAL
ANALYSIS
PURCHASING/ SUPPLY INVENTORY ANALYSIS SALES /
MARKETING
LABOR RELATIONS P&L / MARGIN MGT
DISTRIBUTION
M & A DUE DILIGENCE BUDGETING
ACQ. INTEGRATION
PROFESSIONAL DEVELOPMENT
NGL ENERGY PARTNERS Regional Director
2012 - 2014
ENERGY USA PROPANE Regional Vice President
2004 - 2012
NATIONAL/COLUMBIA/AMERIGAS Regional Manager 1997 -
2003
MGS CORPORATION Assistant Vice President
1995 - 1996
AMERIGAS PROPANE District Manager
1988 - 1995
KAUFMANN'S DEPT. STORE Department Manager
1987 - 1988
GIMBEL'S & LAZARUS DEPT. STORES Assistant Buyer 1985
- 1987
Russell W. Lewis
Pg. 2
EDUCATION
WEST CHESTER UNIVERSITY - West Chester, PA. MBA Econ/Finance
1996
ROBERT MORRIS COLLEGE - Pittsburgh, PA. B.S. Business Admin.
1985
GANNON UNIVERSITY - Erie, PA. B.A.
Communications 1984
DEMONSTRATED CAPABILITIES
DIRECT P&L RESPONSIBILITY for EBITDA of $3.3M at EnergyUSA, $2.5M at
Amerigas, $2.0M at Columbia/National and $.7M at MGS Corporation.
FINANCIAL CONTROL, PLANNING & MARKETING of $44.0M in SALES at EnergyUSA,
$17.0M for Columbia/National, $11.0M for Amerigas and $2.9M for MGS
Corporation.
OVERSEE the CUSTOMER SERVICE of over 13,900 customers for EnergyUSA at Four
locations, over 20,000 customers for Columbia Propane at Eleven locations,
and over 14,000 customers for Amerigas at Four locations.
SUPERVISION, TRAINING and EVALATION of 4 Managers, 45 Delivery/Service
personnel and 11 Clerical personnel and 7 Sales personnel in 4 locations
for Energy USA Propane.
NEGOTIATION of 3 separate COLLECTIVE BARGAINING AGREEMENTS affecting 43
employees of EnergyUSA Propane and 32 employees of National/Columbia
Propane.
DIRECTION, SCHEDULING and MAINTENANCE of 31 delivery and service vehicles
and the SUPERVISION of 34 field employees for Amerigas.
EVALUATION, MANAGEMENT and INTEGRATION of the $13.7M Acquisition of
Allied Propane, the $9.5 M Acquisition of Bernville Quality Fuels for
EnergyUSA Propane, the $4.1M Acquisition of Zoe Bottled Gas for Columbia
Propane and the $3.8M Acquisition of U.S. Compressed Gas for Amerigas.
SOURCE, ACQUIRE and DISTRIBUTE 13.0 M Gallons of Propane and 4.4 M Gallons
of Distillates for Energy USA Propane, Mid-Atlantic Region.
RESPONSIBILITY for INVENTORY CONTROL and DISTRIBUTION of $6.0M in monthly
inventory to 27 store locations while employed by Lazarus Department
Stores.
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