Customer Service Manager

Alvin Cacao Silverio

Um Mugalina Blg.** Bin Khaldon St., Doha, Qatar

E-Add. **************@*****.***

Contact # +974-********

OBJECTIVE:

To Build a Career that Offer Challenge and Gives me Platform to Develop New

Skill set while utilizing my Present Experience. And Growth with

Opportunities to enrich my Knowledge and Skills while contributing my Best

to the Organization I work for.

SKILLS:

. Having interpersonal skills.

. Having high attention to the Details.

. Being Accurate

. Having Organizational skills.

. Being Flexible and Proactive.

. Having good written and spoken communication abilities.

. Having leadership skills.

. Being reliable skills.

. Skilled in MS-office program and QB (QuickBooks) software

. Creating Strategy Plans

. Distribution and Deliveries Management

. Inventory Management

. Time Management

WORKING EXPERIENCE:

Olympic Sports Co. W.L.L

Main Branch Doha, Qatar

December 25, 2012 - up to Present

Warehouse In-Charge & Administration Coordinator

Warehouse and Stockroom In-Charge

. Responsible for all items Quantity, Actual and System Quantity in 5

Branches.

. In-charge for all in and out transactions of the items of all

Branches.

. Preparing items, Packing list, Invoice, Implementation for shipping

with Coordination of Logistic Manager.

. Adjusting Quantity to the system by actual count.

. Giving Instruction to the Warehouse Supervisor for any the special

orders and giving instructions.

. Communicating/Coordinating with Warehouse in-charge for any incoming

and received items for the smooth transitions for all the shops.

. Making reports for any Discrepancy/Shortage or additional Quantity of

items from suppliers thru actual count of items.

. Coordinating with the suppliers in any Discrepancy/Shortage or

additional Quantity of items.

. Handling Monthly Meeting for the Inventory Team.

. Checking the Arrangement and cleanliness of Stockroom and Warehouse.

. Providing information about the strategy and Process of the operation

needed.

. Maintaining and Creating new Procedure for Inventory for all Branches

Administration Assistant, Answering Telephone and Email Inquiries,

Quotations, Damage and Repairs etc.

And Making reports as Per Request by the Manager.

. Coordinating with Logistic Manager and Accounting Department for the

information of incoming merchandise for the Preparation of documents

and implementation from the Vendor.

. Assisting Wholesale Department of any small Quotations if needed

. Doing other Job Given by Superior such as purchasing items to other

country, looking for Sub-contractor for any Special needs of the

Clients.

. Making appointments for the Manager's visitors and offer something

while they are waiting

. Receiving Invoices forwarded to the Accounting Department

. Checking Quality of Documents and monitoring all the details via

emails if the transaction will proceed or not, producing of the list

of the vendor with the attachments of all the documents such as

Quotations, Purchased invoice, shipping charge and Customs charge ect.

. Setting up Project system thru LAN folder and coordinating all

departments about the information of the project.

. Filling all slips such as input stock transfer voucher, invoice of

work/Repair order, Damage and shortages.

. Doing Scanning, Photo copying, checking supplies and purchasing Office

Supplies

Pricing and Costing, checking and calculating all the expenses such

shipping charge, custom charge and handling charge.

. Encoding all the information of the items for preparation for pricing

which is approved by the Manager which margin we're going to put.

. Coordinating all shops Merchandiser, Cashier and Salesman in any

Changes of prices of the items.

. Coordinating with the Wholesale and Purchasing Department about

Pricing of Special Orders and Document as per Local Purchased Invoiced

of the Clients.

System Coordinator, updating systems for daily sales, sold items and

remaining Stocks of inventory in 3 shops. Using QuickBooks (POS)

. Updating System new version, Making Back-up, Updating Antivirus, disk

clean up, disk defragment.

. Encoding all Slips from all shops and Warehouse from Receiving and

Transfer

. Input and creating new numbers to the systems base in style codes and

Bar codes/SKU.

. Editing/Changing Price, Description, and Quantity of items in System

as per request of Superior.

Inbound Customer Service Representative

Kout Food Group, Kuwait,Kuwait City

May 2010- November 3, 2012

. Display Time flexibility towards shifts as per work floor requirements

. Receive customer calls of requests for products and services.

. Handle calls when customers want to order products or services and

place these orders in

The computer system.

. Support and provide superior service via phone

. Probing and getting the information's of the customer for verification

purposes

. Able to handle and communicate with different behavior types on the

telephone

. Able to Understand the impact of attitude in handling calls

professionally

. Meets commitments to customers

Accomplishment:

. Employee of the Month for September 2012 with Certificate

. Recognition for doing the assigned task effectively and efficiently

Bakery Supervisor for Cinnzeo, Bakery & Coffee Shop

Alkhan Group of Companies Doha, Qatar

November 19, 2007- February 2009

. Supervises and coordinates activities of workers engaged in mixing,

dividing, molding, and proofing of dough, and in baking, slicing,

and wrapping of bread, pastries, specifically Cinnamon Rolls

and Coffees and other bakery product

. Ability to supervise and maintain an efficient and effective kitchen,

deli and baked Goods departments

. Ability to Demonstrate a positive leadership style with an

enthusiastic, positive, committed

. And flexible attitude. Promote the importance and benefit of effective

teamwork

Making a monthly appraisal, recommendation and events for the

staff

. Doing a daily and monthly reports for the Sales and Profit and Loss of

the restaurant

. Asking the guest for feedbacks/comment about the foods and also the

services

Enters purchases into cash register to calculate total purchase

price

. Counts money, gives change and issues receipt for funds receive

. Updating and checking the KPI (Key Product Indicator) Daily, Weekly

and Monthly

. Doing a Weekly and Monthly Inventory

. Securing the daily reports such as daily inventory, stocks ordering

and daily sales report are

Properly send to the Operation Manager and Senior Manager

TRAININGS AND SEMINARS ATTENDED:

Food safety and 5's Seminar

Chowking Food Corporation

Pasig City, Philippines

8th day of February, 2007

Customer Service

Food Group,

Kuwait City

10th day of May 2010

EDUCATIONAL BACKGROUND:

Tertiary: BS in Hotel and Restaurant Management 2002-

2004

Olivarez College (Varsity Scholar)

Secondary: Las Pi as National High School 1998-

2002

PERSONAL INFORMATION:

Status: Married

Birthday: November 10, 1985

Age: 28

Height: 5'6

Weight: 65

Nationality: Filipino

Religion: Catholic

References are available upon request.

I Hereby Certify that the Above Statements are true and Correct to the

Best of My Knowledge.

The Guest- Service Workshop

Kout Food Group, Kuwait City

21st day of July 2010

Profit and Loss Workshop

Kout Food Group, Kuwait City

January 2011

Contact this candidate