Customer Service Representative

Xavier M. Groomes

**** *********** **** **********, ** 30022 315-***-**** *******@*****.***

Objective

To use my skills as a Fiancial Service Representative with dual experiences in account

administration and customer service.

Profile

Motivated, personable business professional with a talent for diplomacy and tact with

professionals and non-professionals at all levels. Accustomed at handling sensitive, confidential

records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Thrives in deadline-driven environments.

Skills Summary

6. 12. Strategic Planning

1. Risk Mitigation/

Symitar System

13. Problem Analysis

2. Compliance

Anti-Money

Laundering 7. Process Professional

3. Pega System Improvement Presentations

4. Office of Foreign 8. 14. Written

Critical Thinking

Assets Control (OFAC) 9. Customer Service Correspondence

5. Auditing 15. Data Entry

10. Budgeting

16. File Maintenance

11. Supervisory

Management

Work Experience

Target- Alpharetta, GA

Flow Team Member, October 2013 to present

Delivered fast, fun and friendly service to Target guests

Unloaded trucks, stock shelves.

Responded quickly and responsively to guest and team member needs

FIRST SOURCE FEDERAL CREDIT UNION – Rome, NY

Member Service Representative/Teller, March 2011 to March 2013

1. Processed payments and verified deposit amounts, examining checks for endorsement

and negotiability, and operating within established operations authority limits.

2. Marketed the credit union’s consumer and business products and services via telephone

and written correspondence in a professional, sales-oriented manner.

3. Gathered pertinent customer information, opened new accounts and prepared

documentation as necessary.

4. Adhered to all federal regulations and credit union policies

SALVATION ARMY – Ilion, NY

Senior Sales Associate, May 2009 to May 2010

5. Assisted the Manager and Assistant in store supervisory operations.

Xavier M. Groomes

6. Completed customer transactions.

BANK OF NEW YORK MELLON – Oriskany, NY

Account Administrator, Asia Inquiries, 2005-2009

7. Trained in Anti-Money Laundering, OFAC, and Patriot ACT.

8. Compiled and analyzed financial information to prepare entries to accounts, such as

general ledger accounts, documenting business transactions.

9. Returned transactions to banks and corporations when unable to apply transactions.

Entered account information using the PEGA system, and allocated work to different

departments.

10. Responded to customer inquiries. Investigated and corrected errors, following customer

and establishment records using the PEGA system.

11. Identified account problems, diagnosed causes and determined corrective actions.

Customer Service Representative, Call Center 2003-2004

12. Provided customer service support, primarily to external customers and end users of the

bank's products and services.

13. Processed and reviewed reports daily, weekly and monthly to monitor various

transactions such as non-post, stop payments, incorrect account numbers, waived fees,

charged off accounts, and cash items. Prepared reports for management.

14. Served as the point of contact for Bank of New York Operations for items such as levies,

subpoenas, non-post transactions, large dollar notifications, reconciliations and deceased

customers.

Payment Processor 2001-2003

15. Provided accurate and timely data entry and verification of manual and electronic

payments and deposits.

16. Made decisions on proper payment techniques and identified problem transactional

inconsistencies to the Production Coordinator.

17. Ensured all manual instructions were complete, properly tested and were for U.S. dollars.

Ensured proper signature approvals on mail payment orders. Processed electronic

payments in S.W.I.F.T., ISO, Micro/CASH- Register, Cash Register and Deposit Formats.

4108 Collingwood Lane Alpharetta, GA 30022 315-***-**** *******@*****.***

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